About Company
At IBM, we are a global leader in technology and innovation, dedicated to helping clients worldwide transform their businesses. For over a century, IBM has been at the forefront of every major technological shift, from mainframe computers to artificial intelligence and quantum computing. We deliver groundbreaking solutions across cloud, data, AI, and security, empowering organizations to achieve their goals and create a more intelligent future. Our culture fosters innovation, collaboration, and continuous learning, providing a dynamic environment where diverse perspectives drive superior results. Join us in New York, New York, and become part of a team that’s building the next generation of technology and making a tangible impact on the world.
Job Description
We are seeking a highly motivated and experienced Salesforce Business Analyst to join our innovative team in New York, New York, for an immediate start. This pivotal role will serve as the crucial link between our business stakeholders and our technical development teams, translating complex business needs into effective and scalable Salesforce solutions. You will play a critical role in optimizing our client’s Salesforce platform, ensuring it aligns seamlessly with strategic objectives and drives operational efficiency.
As a Salesforce Business Analyst at IBM, you will be immersed in challenging projects, working with diverse clients across various industries. Your expertise will be essential in gathering detailed requirements, analyzing existing processes, and designing robust Salesforce configurations and customizations. We are looking for a proactive individual who can not only understand ‘what’ is needed but also ‘why’ and ‘how’ it can be best implemented within the Salesforce ecosystem. This role demands exceptional analytical capabilities, a strong understanding of Salesforce capabilities, and outstanding communication skills to facilitate productive interactions with technical architects, developers, and end-users.
If you thrive in a fast-paced environment, are passionate about leveraging technology to solve business problems, and are eager to make an immediate impact, this is the opportunity for you. You will be instrumental in driving user adoption, ensuring data integrity, and contributing to the overall success of our Salesforce initiatives. This position offers a unique chance to grow your career within a global technology leader, tackling complex challenges and expanding your skillset with cutting-edge tools and methodologies.
Key Responsibilities
- Conduct in-depth business process analysis and gather detailed requirements from stakeholders across various departments.
- Translate business requirements into clear, concise, and comprehensive functional specifications and user stories for Salesforce solutions.
- Design and propose effective Salesforce configurations and declarative solutions, ensuring alignment with best practices and scalability.
- Collaborate closely with Salesforce Administrators, Developers, and Architects to ensure technical designs meet business objectives.
- Facilitate workshops, conduct user acceptance testing (UAT), and provide training to end-users on new Salesforce functionalities.
- Create and maintain comprehensive documentation, including process flows, data models, use cases, and training materials.
- Identify opportunities for process improvement and optimization within the Salesforce platform to enhance business efficiency.
- Serve as a subject matter expert for Salesforce, advising stakeholders on platform capabilities and limitations.
- Manage backlog, prioritize features, and support project management activities in an Agile environment.
Required Skills
- 3+ years of experience as a Business Analyst with a strong focus on Salesforce platforms.
- Demonstrable experience with Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud.
- Proven ability to gather, analyze, and document complex business requirements.
- Strong understanding of Salesforce configuration capabilities (workflows, process builder, custom objects, fields, validation rules).
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to articulate technical concepts to non-technical audiences.
- Proficiency in creating process maps, user stories, and acceptance criteria.
- Salesforce Administrator Certification (ADM 201) or equivalent.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
- Salesforce Platform App Builder or Salesforce Sales/Service Cloud Consultant certifications.
- Experience with Agile/Scrum methodologies.
- Previous consulting experience with external clients.
- Familiarity with data migration strategies and tools within Salesforce.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and company holidays.
- Professional development opportunities and continuous learning programs.
- Tuition reimbursement for approved educational pursuits.
- Employee assistance programs and wellness initiatives.
- Parental leave benefits.
- Access to a global network of experts and career advancement opportunities.
How to Apply
Interested candidates are invited to apply directly through our careers portal. Please click on the link below, search for ‘Salesforce Business Analyst’, and submit your application with a detailed resume and cover letter outlining your relevant experience and why you are an ideal candidate for this immediate start role.