About Company
At IBM, we are innovators, leaders, and problem-solvers. For over a century, IBM has been a global technology leader, pioneering advancements that have transformed industries and societies worldwide. Our mission is to be essential, building a smarter planet through technology and innovation. We empower businesses to harness the power of AI, cloud, and enterprise solutions to achieve their strategic objectives. With a workforce spanning the globe, IBMers are dedicated to developing and implementing cutting-edge solutions, from hybrid cloud and quantum computing to cybersecurity and data analytics. We foster a culture of continuous learning, diverse perspectives, and a commitment to making a tangible impact. Join IBM and be part of a team that is redefining the future of technology and helping clients across every sector thrive in an ever-evolving digital landscape.
Job Description
IBM is seeking a highly motivated and experienced Salesforce Customer Success Manager to join our dynamic team. This is a unique opportunity to work remotely from anywhere within Wyoming, allowing you to balance professional growth with personal flexibility. As a Salesforce Customer Success Manager, you will be a critical partner to our clients, ensuring they maximize the value and adoption of their Salesforce investments and achieve their business outcomes. You will leverage your deep understanding of the Salesforce platform and customer success best practices to build strong, lasting relationships.
In this pivotal work-from-home role, you will serve as the primary point of contact for a portfolio of enterprise clients, guiding them through their Salesforce journey. Your responsibilities will extend from strategic planning and implementation support to ongoing optimization and proactive problem-solving. We are looking for an individual who is not only technically proficient in Salesforce solutions but also possesses exceptional communication, negotiation, and strategic thinking skills. You will collaborate closely with various internal IBM teams, including sales, technical support, and product development, to ensure a seamless and integrated client experience. This position requires a proactive approach to identifying opportunities for client growth, mitigating risks, and acting as a trusted advisor to senior stakeholders. If you are passionate about helping clients succeed, possess an expert-level understanding of Salesforce, and thrive in a remote, collaborative environment, we encourage you to apply. This role offers significant impact potential, contributing directly to client satisfaction and IBM’s continued leadership in cloud-based enterprise solutions. We are committed to fostering an inclusive environment where all employees feel valued and supported, enabling them to do their best work from anywhere.
Key Responsibilities
- Manage a portfolio of enterprise clients, serving as their primary strategic advisor for Salesforce solutions.
- Develop and execute comprehensive customer success plans tailored to each client’s unique business goals and Salesforce adoption strategy.
- Proactively monitor client health, identify potential risks, and implement mitigation strategies to ensure client satisfaction and retention.
- Drive increased adoption and utilization of Salesforce features and new product releases within client organizations.
- Conduct regular business reviews with clients to track progress, report on ROI, and identify new opportunities for value creation.
- Collaborate with IBM sales, professional services, and support teams to address client needs and ensure a unified customer experience.
- Provide expert guidance on Salesforce best practices, configuration, and integration strategies.
- Act as a client advocate within IBM, channeling feedback to product development and leadership teams.
- Identify and articulate potential upsell and cross-sell opportunities for additional IBM and Salesforce services.
- Stay current with Salesforce product updates, industry trends, and competitive landscape to provide informed recommendations to clients.
Required Skills
- 5+ years of experience in Customer Success, Account Management, or Consulting roles with a focus on enterprise software.
- 3+ years of hands-on experience with Salesforce CRM, demonstrating a strong understanding of its capabilities and ecosystem.
- Proven ability to manage complex client relationships and drive successful outcomes.
- Excellent communication, presentation, and interpersonal skills, capable of engaging with C-level executives.
- Strong analytical and problem-solving abilities, with a data-driven approach to client success.
- Ability to work independently and manage time effectively in a remote work environment.
- Demonstrated strategic thinking and business acumen.
Preferred Qualifications
- Salesforce Administrator or Sales Cloud Consultant Certification.
- Experience with other Salesforce Clouds (Service Cloud, Marketing Cloud, Experience Cloud).
- Familiarity with project management methodologies (Agile, Waterfall).
- Bachelor's degree in Business Administration, Computer Science, or a related field.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) matching program.
- Flexible remote work environment.
- Opportunities for continuous learning and professional development.
- Access to IBM's extensive training resources and certifications.
- Employee assistance program.
- Life insurance and disability benefits.
- Employee discount programs.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your Salesforce expertise and customer success experience. We look forward to reviewing your application and exploring how your skills can contribute to IBM’s mission.