About Company
Tesla is accelerating the world’s transition to sustainable energy with electric cars, solar and integrated renewable energy solutions for homes and businesses. We believe that the sooner the world stops relying on fossil fuels and moves towards a zero-emission future, the better. Tesla is a company of pioneers, problem-solvers, and innovators who challenge conventional thinking and constantly push the boundaries of what’s possible. Our mission is bold, and we are looking for passionate, talented individuals who want to make a real impact. Join us in shaping the future of mobility and energy, contributing to a truly revolutionary brand.
Job Description
As a Delivery Specialist at Tesla, you will be the final point of contact in a customer’s journey, ensuring an unforgettable and smooth vehicle handover experience. This pivotal role is more than just logistics; it’s about delivering joy and cementing our customers’ excitement for their new Tesla. You will guide customers through the exciting process of receiving and understanding their new vehicle, providing exceptional customer service and technical guidance on features, charging, and general operations. We’re looking for an enthusiastic, detail-oriented individual who thrives in a fast-paced environment and possesses a genuine passion for Tesla’s mission. You’ll be responsible for preparing vehicles for delivery, performing final inspections, and meticulously documenting each handover. Success in this role requires a proactive approach, excellent communication skills, and the ability to troubleshoot minor issues while maintaining a high level of professionalism. You will contribute significantly to Tesla’s brand reputation by ensuring every customer leaves with a positive, lasting impression. This is a hands-on role that combines technical aptitude with unparalleled customer interaction, making every day unique and rewarding. If you’re ready to be a part of the future, delivering not just cars, but an experience, we encourage you to apply.
Key Responsibilities
- Manage and execute the final stages of vehicle delivery, ensuring a seamless and exceptional customer experience.
- Conduct thorough vehicle inspections prior to delivery to ensure flawless condition and readiness.
- Educate customers on vehicle features, charging procedures, and basic operational aspects of their new Tesla.
- Process all necessary paperwork and documentation accurately and efficiently for vehicle handovers.
- Address customer inquiries and resolve minor issues or concerns during the delivery process with professionalism.
- Coordinate with internal teams (Sales, Service) to ensure efficient delivery schedules and customer satisfaction.
- Maintain a clean, organized, and welcoming delivery bay and customer lounge area.
- Support inventory management tasks, including vehicle staging and movement as needed.
- Uphold Tesla’s high standards of customer service and brand representation at all times.
- Provide post-delivery support and follow-up as necessary to ensure customer satisfaction.
Required Skills
- Minimum of 1 year of experience in a customer-facing role, preferably in retail or automotive.
- Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
- Proven ability to work effectively in a fast-paced, dynamic environment.
- Strong organizational skills and meticulous attention to detail.
- Proficiency with computer systems and ability to quickly learn new software.
- Valid driver’s license in the state of Oregon and a clean driving record.
- Ability to work flexible hours, including weekends and holidays.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in a related field.
- Experience in the automotive industry or with electric vehicles.
- Familiarity with Tesla products and services.
- Experience with CRM software and other customer service platforms.
- Ability to adapt to new processes and technologies quickly.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Employee discounts on Tesla products and services.
- Opportunities for professional development and career advancement.
- A dynamic, innovative, and inclusive work environment.
- Access to state-of-the-art technology and training.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit a detailed resume highlighting your relevant experience and qualifications. Join us in making a difference!