About Company
HCA Healthcare UK is the country’s largest provider of privately funded healthcare, with 800,000 patient interactions every year. We’re a family of 8,000 committed individuals, proud to have been delivering outstanding care since 1995. With 5 world-class hospitals and 6 specialist clinics, we offer unrivalled expertise in areas from cardiology to oncology, women’s health to orthopaedics. Our dedication to medical innovation, patient safety, and compassionate care has earned us an international reputation for excellence. At HCA Healthcare UK, we believe in empowering our colleagues to grow, offering continuous development opportunities and a supportive environment where your contributions are truly valued. Join a team where every role plays a vital part in providing exceptional patient experiences. We are committed to fostering an inclusive and diverse workplace where all individuals feel respected and supported.
Job Description
We are seeking a highly motivated, empathetic, and detail-oriented Medical Receptionist to join our dedicated team in Ipswich. This is an immediate start, full-time position offering a fantastic opportunity to be the welcoming face and first point of contact for our patients, setting the tone for their entire healthcare journey. As a Medical Receptionist, you will play a crucial role in ensuring the smooth and efficient operation of our clinic, providing comprehensive administrative support and delivering outstanding customer service. Your daily tasks will involve expertly managing patient appointments, handling a diverse range of inquiries, processing new patient registrations, and meticulously maintaining accurate patient records with the utmost discretion and confidentiality. We are looking for an individual with a keen eye for detail, exceptional communication skills, and a genuine desire to make a positive impact on patients’ healthcare experiences. You will thrive in a fast-paced environment, demonstrate strong organisational abilities, and be proficient with healthcare management systems. This role is more than just administration; it’s about providing comfort, clarity, and efficiency to patients during what can sometimes be a stressful time. If you are passionate about healthcare, committed to excellence, and ready to contribute to a world-class team, we encourage you to apply. You will be instrumental in creating a positive, professional, and reassuring atmosphere that truly reflects HCA Healthcare UK’s unwavering commitment to patient-centred care and service excellence.
Key Responsibilities
- Greet and welcome patients and visitors in a professional, courteous, and friendly manner.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using our practice management software efficiently.
- Answer incoming calls promptly, triage inquiries effectively, and direct them to the appropriate department or individual.
- Register new patients and update existing patient information accurately and thoroughly, ensuring data integrity.
- Process patient payments, issue receipts, and manage billing inquiries with precision.
- Maintain strict patient confidentiality in accordance with GDPR, NHS guidelines, and all relevant healthcare regulations.
- Manage incoming and outgoing mail, faxes, and emails, ensuring timely distribution.
- Prepare consultation rooms and ensure waiting areas are tidy, clean, and welcoming for all patients.
- Assist with a wide range of general administrative tasks, including filing, scanning, data entry, and record management.
- Liaise effectively with medical staff, pharmacists, and other healthcare professionals to ensure coordinated and seamless patient care.
- Handle patient queries and complaints with empathy and professionalism, escalating issues to management when necessary.
- Maintain an organised, efficient, and well-stocked reception area.
- Undertake any other duties as required to support the smooth and effective running of the clinic operations.
Required Skills
- Proven experience (at least 1 year) as a Medical Receptionist or in a similar administrative role within a healthcare setting.
- Exceptional customer service and communication skills, both verbal and written, with a clear and professional telephone manner.
- Proficiency in using patient management systems (e.g., EMIS Web, SystmOne, or similar).
- Strong organisational and multitasking abilities with excellent attention to detail and accuracy.
- Ability to work effectively under pressure and maintain composure in a fast-paced and demanding environment.
- High level of integrity and ability to handle confidential medical information sensitively and discreetly.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- A compassionate, patient-focused, and empathetic approach to patient care.
Preferred Qualifications
- NVQ Level 2 or 3 in Business Administration or a related field.
- Knowledge of medical terminology and common healthcare procedures.
- Experience with electronic health records (EHR) systems.
- First Aid certification or willingness to undergo training.
Perks & Benefits
- Competitive salary and a robust pension scheme.
- Generous annual leave entitlement, increasing with service.
- Comprehensive private medical insurance for you and your family.
- Extensive opportunities for professional development, training, and career progression within a leading healthcare provider.
- Exclusive employee discount programme for various retail and leisure services.
- A supportive, collaborative, and inclusive work environment.
- Access to a comprehensive well-being programme, including mental health support.
- Subsidised staff canteen (where applicable) and free on-site parking (subject to availability).
How to Apply
If you are passionate about providing excellent patient care, possess the skills and experience we are looking for, and are eager to make an immediate impact, we encourage you to apply today! Please click on the application link below to submit your comprehensive CV and a compelling covering letter outlining your suitability for this immediate start position. We look forward to reviewing your application and potentially welcoming you to the HCA Healthcare UK family.