About Company
Cognizant (Nasdaq: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in Teaneck, New Jersey, Cognizant is a Fortune 500 company and is consistently ranked among the most admired companies in the world. We are dedicated to fostering a culture of continuous learning, innovation, and diversity, empowering our associates to make a significant impact on our clients’ success and their own professional growth. Join our dynamic team and be part of an organization that values your contributions and provides a platform for you to thrive.
Job Description
Are you a problem-solver with a passion for helping others, seeking a rewarding career from the comfort of your home? Cognizant Technology Solutions is expanding its virtual support team in Atlanta, Georgia, and we are looking for dedicated individuals to join us as Virtual Support Specialists. In this crucial work-from-home role, you will be the first point of contact for our clients, providing comprehensive technical and customer support across various platforms. This position demands excellent communication skills, a proactive approach to issue resolution, and the ability to navigate complex systems efficiently. You will utilize your expertise to diagnose and resolve technical issues, guide users through troubleshooting steps, and ensure a seamless and positive experience for all clients. This is more than just a support role; it’s an opportunity to represent Cognizant’s commitment to excellence and innovation in customer service, all while enjoying the flexibility and convenience of a remote work environment. We are committed to providing you with the tools, training, and support necessary to excel in this role, including robust virtual onboarding and ongoing professional development opportunities.
Key Responsibilities
- Provide exceptional virtual support to clients via phone, email, and chat, addressing technical issues and general inquiries.
- Diagnose and troubleshoot hardware, software, and network problems, guiding users through step-by-step solutions.
- Document all interactions, issues, and resolutions accurately and thoroughly in the CRM system.
- Escalate complex or unresolved issues to appropriate internal teams while maintaining ownership of the client’s concern.
- Educate clients on product features, services, and best practices to enhance their overall experience.
- Maintain a high level of client satisfaction through professional, empathetic, and efficient service.
- Participate in ongoing training and professional development to stay updated on new technologies and company procedures.
- Adhere to company policies, procedures, and service level agreements (SLAs) in a remote work setting.
Required Skills
- Minimum 1 year of experience in a customer service or technical support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency with common operating systems (Windows, macOS) and office applications.
- Ability to work independently and manage time effectively in a remote environment.
- Reliable high-speed internet connection and a dedicated, quiet home workspace.
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.
- Experience with CRM software (e.g., Salesforce, Zendesk) and remote support tools.
- Familiarity with network diagnostics and basic cybersecurity principles.
- Previous experience working in a remote or virtual team setting.
- Certifications in IT support (e.g., CompTIA A+, ITIL Foundation).
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Virtual onboarding and extensive remote training programs.
- Opportunities for career advancement and professional development.
- Employee assistance program for mental and physical well-being.
- Work-from-home flexibility, promoting work-life balance.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume is up-to-date and highlights your relevant experience in customer service and technical support. We look forward to reviewing your application!