About Company
Cognizant (Nasdaq: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in Teaneck, New Jersey, Cognizant is a Fortune 500 company and is consistently recognized among the world’s most admired companies. We are committed to fostering a diverse and inclusive workplace where every individual can thrive and make a meaningful impact. With a strong presence globally, we empower our associates to grow their careers, learn new skills, and contribute to groundbreaking projects. Join our team and be part of a company that prioritizes growth, innovation, and client success while making a real difference in the lives of millions through technology.
Job Description
Are you passionate about technology and eager to kickstart your career in the IT industry? Cognizant is seeking enthusiastic and dedicated individuals to join our team as Tech Support Specialists in Fresno, California. This is an incredible entry-level opportunity designed for individuals with little to no prior experience in tech support. We believe in potential and providing the right tools and training for you to succeed. As a Tech Support Specialist, you will be the first point of contact for our clients, providing crucial technical assistance, troubleshooting issues, and ensuring their systems run smoothly. This role is perfect for someone who is a natural problem-solver, enjoys helping others, and possesses a strong desire to learn and grow in a fast-paced technology environment. You will receive comprehensive, hands-on training on our systems, software, and best practices, equipping you with the knowledge needed to excel and become a valuable asset to our support team. We value strong communication skills, a positive attitude, and a commitment to delivering exceptional customer service. If you’re looking for a launchpad into a rewarding IT career, with a global leader that values its employees and invests in their development, then this is the role for you. Come join Cognizant and help us deliver exceptional service and support to our diverse clientele while building a strong foundation for your professional future in tech.
Key Responsibilities
- Provide first-level technical support and assistance to users via phone, email, and chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical issues related to hardware (e.g., desktops, laptops, printers), software (e.g., operating systems, common applications), and network connectivity.
- Escalate complex or unresolved technical problems to senior support staff or specialized teams for advanced resolution.
- Accurately document all support interactions, resolutions, and follow-up actions within our ticketing system (e.g., incident details, troubleshooting steps, and final outcome).
- Guide users through step-by-step solutions, providing clear and concise instructions and educating them on common technical procedures and best practices.
- Maintain a high level of customer satisfaction by delivering empathetic, efficient, and resolution-focused service.
- Stay updated on product knowledge, technical changes, service desk procedures, and company policies to ensure accurate and effective support delivery.
- Actively participate in ongoing training and development programs to enhance technical skills and knowledge, keeping pace with evolving technologies.
- Collaborate effectively with team members and other departments to share knowledge, improve overall support processes, and contribute to a positive team environment.
- Adhere strictly to all company security protocols, data privacy policies, and compliance regulations to protect sensitive information.
Required Skills
- Strong communication skills, both written and verbal, with a clear, concise, and professional manner.
- Excellent active listening skills and a natural ability to understand and diagnose problems effectively.
- Basic understanding of computer systems, operating systems (Windows/Mac OS), and common software applications (e.g., Microsoft Office Suite).
- Customer-centric mindset with a genuine desire to assist and resolve user issues patiently and efficiently.
- Ability to learn new technologies, systems, and processes quickly and adapt to change.
- Patience, empathy, and a professional demeanor, especially when interacting with frustrated or non-technical users.
- Ability to work effectively both independently and collaboratively as part of a diverse team.
- High school diploma or equivalent, demonstrating foundational literacy and numeracy skills.
Preferred Qualifications
- Associate's degree or some college coursework completed in IT, Computer Science, Information Systems, or a related technical field.
- Familiarity with remote desktop software (e.g., TeamViewer, AnyDesk) and IT service management (ITSM) ticketing systems (e.g., ServiceNow, Zendesk).
- Basic knowledge of network fundamentals (e.g., TCP/IP, Wi-Fi configurations, VPN concepts) and internet protocols.
- Prior experience in any customer service role, demonstrating a track record of positive customer interaction and problem resolution.
Perks & Benefits
- Competitive salary package commensurate with an entry-level role, with potential for performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans for you and your dependents.
- Generous 401(k) retirement plan with company matching contributions to help you plan for the future.
- Paid time off (PTO) and paid holidays to support work-life balance and personal well-being.
- Extensive initial and ongoing training and professional development programs to foster continuous learning and skill enhancement.
- Significant opportunities for career advancement and growth within a global IT leader.
- Employee assistance program (EAP) and wellness initiatives to support your mental and physical health.
- A dynamic, diverse, and inclusive work environment that values every individual's contribution.
- Access to cutting-edge technology and tools to facilitate effective support.
- Life insurance and disability coverage for added financial security.
How to Apply
Ready to launch your IT career with Cognizant and make an impact? We encourage all qualified applicants, particularly those eager to learn and grow, to apply by clicking the link below. Please ensure your resume highlights your communication skills, eagerness to learn, and any relevant customer service experience. We look forward to reviewing your application and potentially welcoming you to our team, where your potential can thrive!