About Company
Marsh McLennan is the world’s leading professional services firm in the areas of risk, strategy, and people. With more than 85,000 colleagues operating in 130 countries, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For over 150 years, clients have relied on Marsh McLennan for expert advice, solutions, and insights that help them succeed. Our commitment to diversity, equity, and inclusion is fundamental to our success. We believe that diverse perspectives and experiences drive innovation and foster a stronger, more resilient organization. Join a company that is not just a leader in its field, but also a champion of its people and communities worldwide.
Job Description
Are you a highly motivated, empathetic, and detail-oriented individual looking to launch or advance your career in customer support from the comfort of your home? Marsh McLennan, a global leader in risk, strategy, and people, is seeking dedicated Customer Support Representatives to join our dynamic and expanding remote team. This is a unique opportunity to contribute to a company that impacts industries worldwide, providing essential support to our clients and internal teams from anywhere within North Dakota. As a Work From Home Customer Support Representative, you will be the first point of contact for inquiries, playing a crucial role in maintaining our high standards of service excellence and client satisfaction. You will engage with clients through various channels, including phone, email, and chat, addressing a wide range of questions related to our services, policies, and solutions across our diverse portfolio, which includes areas like risk management, insurance broking, reinsurance, talent consulting, and strategic advisory. This role is perfect for someone who thrives in a fast-paced environment, possesses exceptional problem-solving skills, and is passionate about delivering an outstanding customer experience. We are looking for individuals who are not only adept at navigating complex inquiries but also committed to continuous learning and personal growth within a supportive, remote-first culture. Your daily tasks will involve listening attentively to client concerns, accurately documenting interactions, and proactively seeking solutions to ensure prompt and effective resolution. You will be trained extensively on our proprietary systems and extensive product knowledge, empowering you to become a trusted resource for our clients. Marsh McLennan values clear communication, attention to detail, and a proactive approach to client care.
Join Marsh McLennan and become part of a team that is shaping the future of risk, strategy, and people, all while enjoying the flexibility and convenience of a fully remote work model. Your ability to connect, empathize, and resolve issues will directly contribute to our clients’ success and our company’s reputation for unparalleled service. We foster an inclusive environment where every voice is heard, and every contribution is valued. We believe in providing our colleagues with the resources and development opportunities needed to thrive professionally and personally. If you are ready to make a significant impact and grow with a world-renowned organization, we encourage you to apply. This position offers a pathway to develop your skills, expand your professional network, and build a rewarding career with a company committed to its employees and clients alike, offering a chance to be at the forefront of global industry insights.
Key Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and chat, providing accurate information and solutions.
- Document all client interactions and resolutions thoroughly in our CRM system.
- Troubleshoot and resolve client issues, escalating complex cases to appropriate internal teams when necessary.
- Educate clients on product features, service policies, and procedures.
- Maintain a high level of client satisfaction through exceptional service delivery.
- Collaborate with team members and other departments to ensure seamless client experience.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
- Adhere to company policies, compliance regulations, and service level agreements.
Required Skills
- Minimum 1 year of experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Proficiency in using CRM software and other customer service tools.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent.
Preferred Qualifications
- Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience in the financial services, insurance, or consulting industry.
- Familiarity with remote collaboration tools and virtual team environments.
- Proven ability to handle challenging client situations with professionalism and empathy.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Tuition reimbursement and professional development opportunities.
- Employee assistance program.
- Flexible work-from-home schedule.
- Access to a global network of industry experts and career growth paths.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please ensure your application highlights your relevant experience and why you are an ideal fit for a remote customer support role at Marsh McLennan.