About Company
Starbucks Coffee Company has been committed to ethically sourcing and roasting the highest quality arabica coffee in the world since 1971. Today, with stores around the globe, the company is the premier roaster and retailer of specialty coffee. Through our unwavering commitment to excellence and our guiding principles, we bring the unique Starbucks Experience to life for every customer through every cup. We believe in nurturing the human spirit—one person, one cup, and one neighborhood at a time.
Job Description
Join the Starbucks family as a Crew Member in Missoula, Montana, and become an integral part of a team dedicated to creating uplifting moments and serving exceptional coffee. This isn’t just a job; it’s an opportunity to connect with people, learn the art of coffee, and contribute to a vibrant community. As a Starbucks Crew Member, you’ll be at the heart of our operations, ensuring every customer receives the warm, personalized service and expertly crafted beverages they’ve come to expect from us. We are looking for enthusiastic individuals who thrive in a fast-paced environment, possess a genuine passion for hospitality, and are eager to make a difference in someone’s day. Your role is pivotal in shaping the customer experience, from the moment they walk through our doors to the last sip of their favorite drink.
You will play a crucial role in maintaining the inviting atmosphere of our Missoula store, ensuring cleanliness, organization, and adherence to our rigorous food safety standards. Daily tasks will include greeting customers warmly, taking orders accurately, preparing a wide range of beverages and food items with precision and speed, and handling transactions efficiently. Beyond the operational aspects, you’ll engage with customers, offering recommendations, sharing your knowledge of coffee, and fostering a sense of community within the store. We believe in creating a ‘third place’ for our customers – a comfortable and welcoming environment where they can relax, work, and connect. Your ability to contribute to this unique atmosphere through your positive attitude and exceptional service is key.
At Starbucks, we believe in nurturing talent and fostering a supportive work environment where everyone can grow. You’ll receive comprehensive, hands-on training that covers everything from espresso machine mastery and milk steaming techniques to advanced coffee knowledge, efficient operational procedures, and our signature approach to customer service excellence. This role is perfect for those who enjoy working collaboratively, are quick learners, are adaptable to changing priorities, and are deeply committed to delivering outstanding service with a smile. If you’re excited by the prospect of contributing to a beloved global brand while being a vital part of your local Missoula community, and if you embody our mission to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time – we encourage you to apply. We are looking for individuals ready to grow with us, embracing challenges and celebrating successes as part of a dynamic and diverse team. Your journey with Starbucks is not just about making coffee; it’s about making a difference.
Key Responsibilities
- Greet customers warmly and take orders accurately with a friendly and engaging demeanor.
- Prepare and serve a wide range of beverages and food items according to Starbucks recipes and quality standards.
- Operate cash registers and handle transactions accurately, including cash, credit/debit, and mobile payments.
- Maintain a clean, organized, and inviting store environment, including seating areas, counters, and equipment.
- Adhere to all food safety and sanitation guidelines.
- Assist with inventory management, stocking shelves, and maintaining product displays.
- Learn and apply extensive coffee knowledge to recommend products and answer customer questions.
- Work effectively as part of a team, supporting colleagues and contributing to a positive work atmosphere.
- Handle customer inquiries and concerns with patience and professionalism, ensuring a positive resolution.
- Perform opening and closing duties as assigned, ensuring the store is ready for service or secured for the night.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Ability to work in a fast-paced and dynamic environment.
- Strong attention to detail and ability to follow recipes and procedures precisely.
- Ability to learn quickly and adapt to new tasks and technologies.
- Basic math skills for handling transactions and counting inventory.
- Reliability and punctuality.
- Ability to stand for extended periods and lift up to 25 pounds.
Preferred Qualifications
- Previous experience in a customer service or food service role.
- Passion for coffee and a willingness to learn about coffee origins and brewing methods.
- High school diploma or equivalent.
Perks & Benefits
- Competitive hourly wage with opportunities for tips.
- Comprehensive health benefits (medical, dental, vision) for eligible partners.
- Paid time off and sick leave.
- 401(k) retirement plan with company match.
- Stock equity program (Bean Stock) for eligible partners.
- Free coffee and discounts on food and merchandise.
- Tuition reimbursement program (Starbucks College Achievement Plan).
- Opportunities for career growth and development within the company.
- A supportive and inclusive work environment.
How to Apply
To apply for this exciting opportunity to become a Starbucks Crew Member, please click on the application link below. We encourage all interested candidates who meet the qualifications to submit their application directly through our careers portal.