About Company
Marriott International is a leading global hospitality company with more than 8,000 properties across 139 countries and territories. We offer a diverse portfolio of 30 brands, providing unmatched experiences for our guests and vast opportunities for our associates. At Marriott, we believe in putting people first, fostering a culture of belonging, and creating a supportive environment where every team member can thrive. Join our team and become part of a legacy of hospitality excellence, where your career can flourish and you can make a real impact on our guests’ stays. We are committed to diversity, equity, and inclusion, ensuring a workplace where everyone feels valued and empowered.
Job Description
Are you passionate about delivering exceptional service and creating memorable experiences for guests? Marriott International is seeking a vibrant and dedicated Guest Service Representative to join our dynamic team in Reading, England, available for an immediate start. This pivotal role is perfect for an individual who embodies warmth, professionalism, and a genuine desire to go above beyond. As the first point of contact for many of our guests, you will be instrumental in shaping their perception of our brand, ensuring every interaction is positive, efficient, and reflective of Marriott’s world-renowned standards. You will handle a wide range of guest interactions, from seamless check-ins and check-outs to addressing inquiries, providing local recommendations, and resolving any potential issues with grace and efficiency. This position requires someone who thrives in a fast-paced environment, can multitask effectively, and consistently maintains a calm and friendly demeanor, even during busy periods. We are looking for a proactive problem-solver with excellent communication skills and an innate ability to anticipate guest needs. If you are a team player with a strong work ethic and a commitment to hospitality excellence, this is an incredible opportunity to advance your career with a global leader in the industry. You will receive comprehensive training and be part of a supportive team that values your contribution and encourages professional growth. Come join us and help us create unforgettable moments for our guests every day.
Key Responsibilities
- Warmly welcome and register guests upon arrival, ensuring a smooth and efficient check-in process.
- Process guest check-outs, handling payments and providing accurate billing information.
- Answer and direct incoming calls, responding to guest inquiries via phone, email, and in-person.
- Provide comprehensive information about hotel facilities, services, and local attractions.
- Efficiently resolve guest complaints and concerns, escalating issues to management when necessary to ensure guest satisfaction.
- Maintain a clean, organized, and inviting front desk area.
- Handle cash and credit card transactions accurately, balancing the till at the end of the shift.
- Assist with reservations and room assignments, ensuring guest preferences are met.
- Collaborate effectively with other hotel departments (e.g., housekeeping, maintenance) to ensure a seamless guest experience.
Required Skills
- Excellent verbal and written communication skills.
- Proven ability to deliver outstanding customer service.
- Strong problem-solving capabilities and a proactive approach.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Proficiency in basic computer applications and strong attention to detail.
- A positive attitude, professional demeanor, and impeccable presentation.
Preferred Qualifications
- Previous experience in a hotel front office or customer service role.
- Familiarity with hotel property management systems (PMS), such as Opera.
- Fluency in additional languages.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health and wellness benefits.
- Global travel discounts for Marriott properties.
- Extensive training and development programs.
- Career advancement opportunities within Marriott International.
- A supportive and inclusive work environment.
- Employee recognition programs.
How to Apply
If you are eager to embark on a rewarding career in hospitality with a world-renowned brand, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter directly through our careers portal.