About Company
Marriott International is a leading global hospitality company with more than 8,000 properties across 139 countries and territories. Our diverse portfolio includes 30 distinctive brands, each designed to cater to unique guest preferences and travel experiences. For over 90 years, Marriott has been committed to providing exceptional service, fostering a culture of inclusion, and empowering associates to grow both personally and professionally. We believe in putting people first, taking care of our associates, and creating memorable moments for our guests. Joining Marriott means becoming part of a worldwide family dedicated to excellence, innovation, and making a positive impact on the communities we serve. We offer unparalleled career opportunities and a chance to work with some of the most respected brands in the industry.
Job Description
Are you a natural conversationalist with a passion for hospitality? Do you thrive in a fast-paced environment where every day brings new opportunities to create positive experiences? Marriott International is seeking a dedicated and enthusiastic Front Desk Agent to join our team in Plymouth, England. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their entire stay. We are looking for someone who can seamlessly manage check-ins and check-outs, address guest inquiries with efficiency and grace, and embody the Marriott spirit of service excellence.
This isn’t just a job; it’s an opportunity to kickstart or advance your career with a global leader in hospitality. You’ll gain invaluable experience in guest relations, operational management, and problem-solving, all while being part of a supportive and dynamic team. We pride ourselves on creating an environment where associates feel valued, respected, and empowered to deliver their best. If you have an unwavering commitment to guest satisfaction and a desire to make every guest feel welcome, we encourage you to apply. We are looking for individuals who are not just looking for a job, but a place to build a rewarding career.
Key Responsibilities
- Warmly greet guests upon arrival and manage the check-in and check-out process efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Process payments, manage cash handling, and maintain accurate billing records.
- Answer and direct incoming phone calls, providing information and taking messages as required.
- Assist guests with luggage, transportation, and local area information, including recommendations for dining and attractions.
- Maintain a clean, tidy, and organised front desk area.
- Communicate effectively with other departments (housekeeping, maintenance, food & beverage) to ensure smooth operations and guest requests are met.
- Perform night audit duties as needed, including balancing accounts and preparing daily reports.
- Adhere to all company policies, procedures, and safety guidelines.
Required Skills
- Previous experience in a customer service role, preferably within a hotel or hospitality setting (minimum 12 months).
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a friendly, welcoming, and professional demeanor.
- Proficiency in using computer systems and basic office software.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Exceptional problem-solving abilities and a calm approach under pressure.
- High level of attention to detail and accuracy.
Preferred Qualifications
- Experience with hotel property management systems (PMS), such as Opera.
- Knowledge of a second language (e.g., French, German, Spanish).
- A hospitality-related certification or diploma.
- Proven track record of exceeding guest expectations.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Generous paid time off, including vacation and sick leave.
- Complimentary and discounted hotel stays at Marriott properties worldwide.
- Extensive training and development programs to foster career growth.
- Access to a global network of hospitality professionals.
- Employee assistance programs and wellness initiatives.
- Opportunities for internal promotion and career advancement within Marriott International.
- A supportive and inclusive work environment.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV highlights your relevant experience and qualifications for this role. We look forward to reviewing your application and potentially welcoming you to the Marriott family.