About Company
UnitedHealth Group is a diversified healthcare company dedicated to helping people live healthier lives and helping make the health system work better for everyone. We serve clients and consumers in all 50 states and more than 130 countries, operating through two distinct platforms: Optum and UnitedHealthcare. Optum is a health services innovation company, while UnitedHealthcare is a leading provider of health benefits. Across our global enterprise, we are united by a common mission to improve lives and communities. We believe in building a workforce that reflects the diversity of the communities we serve and providing an inclusive environment where all employees can thrive and contribute their best. Join us in our commitment to compassion, integrity, performance, and innovation.
Job Description
Are you a highly organized individual with a passion for supporting efficient healthcare operations? UnitedHealth Group is seeking a dedicated and detail-oriented Scheduling Assistant to join our team in Stoke-on-Trent, England. In this vital role, you will be instrumental in ensuring the smooth coordination of appointments and schedules for our service users and healthcare professionals. Your work will directly contribute to the seamless delivery of care and the positive experience of those we serve.
As a Scheduling Assistant, you will be the backbone of our scheduling process, managing a high volume of requests with precision and professionalism. You will be responsible for scheduling, rescheduling, and confirming appointments, ensuring optimal resource utilization and minimal disruption. This position requires excellent communication skills, as you will be interacting frequently with patients, their families, and a variety of clinical staff. The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving abilities, and demonstrate an unwavering commitment to accuracy.
We are looking for someone who can navigate complex scheduling systems with ease, adapt to changing priorities, and maintain a calm and empathetic approach under pressure. You will be an essential part of a collaborative team, contributing to an environment where every interaction matters. This is more than just a coordination role; it’s an opportunity to make a tangible difference in people’s lives by ensuring they receive timely and appropriate care. If you are ready to take on a challenging yet rewarding position within a global leader in healthcare, and you meet the qualifications outlined below, we encourage you to apply and become a part of our mission to create a healthier world.
Key Responsibilities
- Manage and coordinate patient and/or client appointment schedules efficiently and accurately.
- Utilize scheduling software to book, confirm, cancel, and reschedule appointments, ensuring timely notifications.
- Liaise effectively with healthcare professionals, administrative staff, and service users to ensure clear communication regarding schedules.
- Maintain meticulous records of all scheduling activities and patient interactions in compliance with data protection regulations.
- Respond to telephone and email inquiries promptly and professionally, providing exceptional customer service.
- Identify and resolve scheduling conflicts or issues proactively, escalating complex problems to the appropriate personnel.
- Prepare and distribute daily, weekly, and monthly appointment schedules and reports.
- Assist with general administrative duties as required to support the smooth operation of the department.
- Adhere to all company policies, procedures, and healthcare regulations.
Required Skills
- Proven experience in an administrative or scheduling role, preferably within a fast-paced environment.
- Exceptional organizational and time management skills with the ability to prioritize tasks effectively.
- Strong verbal and written communication skills, with a professional and empathetic demeanor.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with learning new software systems.
- Demonstrated attention to detail and accuracy in all tasks.
- Ability to work independently and as part of a team.
- Problem-solving aptitude and the ability to handle challenging situations calmly.
Preferred Qualifications
- Previous experience in a healthcare or medical office setting.
- Familiarity with medical terminology and healthcare administrative procedures.
- Experience with electronic health records (EHR) or similar scheduling management systems.
- A relevant administrative or business qualification (e.g., NVQ Level 2/3 in Business Administration).
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Generous paid time off and public holidays.
- Company pension scheme.
- Opportunities for professional development and career growth.
- Employee assistance program for health and well-being.
- Access to a wide range of employee discounts.
- Supportive and collaborative work environment.
- Contribution to a global leader in healthcare innovation.
How to Apply
Interested candidates are invited to apply by clicking on the application link provided below. Please ensure your CV and cover letter highlight your relevant experience and enthusiasm for this role. We look forward to reviewing your application.