About Company
UnitedHealth Group (NYSE: UNH) is a diversified health and well-being company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With operations spanning across healthcare services and health benefits, we are committed to building a healthier future, one person at a time. Our team members are at the heart of our mission, driving innovation and delivering compassionate care and support to millions worldwide. Join a company that is transforming healthcare and making a real difference in the lives of individuals and communities.
Job Description
Are you passionate about helping people and looking for a rewarding career that offers the flexibility of working from home? UnitedHealth Group is seeking dedicated and empathetic individuals to join our dynamic Customer Service team, based remotely in Belfast, Northern Ireland. As a Customer Service Representative, you will be the compassionate voice of UnitedHealth Group, providing essential support and guidance to our members regarding their health plans, benefits, and services. This remote role empowers you to make a meaningful impact from the comfort of your home, ensuring our members receive timely, accurate, and understanding assistance, ultimately helping them navigate their healthcare journey with ease.
In this vital role, you will primarily handle inbound calls from members, addressing a wide array of inquiries ranging from benefit explanations, claim status, provider searches, and policy information. You’ll be tasked with simplifying complex healthcare language, providing clear and concise answers, and expertly navigating our comprehensive systems to research and resolve issues efficiently. Empathy, active listening, and a calm demeanor are key, as you’ll often be assisting members during challenging or sensitive times, requiring a patient and supportive approach. Beyond issue resolution, you’ll educate members on how to best utilize their health benefits, empowering them to make informed decisions about their healthcare. Adherence to strict privacy regulations (like GDPR) and company policies is paramount in all interactions.
This is more than just a call center job; it’s an opportunity to build lasting relationships, solve complex problems, and contribute directly to the well-being of individuals and families across the UK and beyond. UnitedHealth Group provides comprehensive, paid virtual training to ensure you are fully equipped with the knowledge, tools, and confidence needed to succeed in a remote work environment. While working from home, you’ll be part of a highly connected team, benefiting from robust virtual collaboration tools, regular team meetings, and continuous support from your supervisors and colleagues. We are looking for self-motivated individuals who thrive in a remote setting, possess exceptional communication skills, demonstrate strong problem-solving abilities, and are committed to delivering outstanding service every time. If you’re ready to embark on a career where you can genuinely help people and grow professionally within a leading global healthcare organization, we encourage you to apply.
Key Responsibilities
- Answer inbound calls from members regarding health plan benefits, eligibility, claims, and general inquiries.
- Provide clear, concise, and accurate information, translating complex healthcare terminology into easily understandable language.
- Investigate and resolve member issues, utilizing multiple systems and resources efficiently.
- Educate members on how to maximize their health benefits and navigate the healthcare system.
- Document all interactions accurately and thoroughly in the customer relationship management (CRM) system.
- Maintain strict confidentiality and adhere to all privacy regulations (e.g., GDPR) and company policies.
- Collaborate with team members and supervisors to continuously improve service delivery and member satisfaction.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and empathy skills.
- Proficiency in basic computer skills and navigating multiple software applications simultaneously.
- Ability to work independently and manage time effectively in a remote environment.
- Problem-solving aptitude and critical thinking skills.
- High school diploma or equivalent.
Preferred Qualifications
- Previous customer service experience, ideally in a call center or healthcare setting.
- Experience working in a remote or work-from-home role.
- Familiarity with healthcare terminology and insurance benefits.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Third-level qualification (e.g., A-Levels, Diploma, Degree).
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and company holidays.
- Pension plan contributions.
- Employee assistance program for personal and professional support.
- Opportunities for career growth and professional development.
- Comprehensive virtual training and ongoing support.
- Equipment provided for your home office setup.
- Employee discount programs.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume is up-to-date and highlights your relevant skills and experience. We look forward to reviewing your application!