About Company
UnitedHealth Group is a global leader in health care, dedicated to helping people live healthier lives and helping make the health system work better for everyone. We serve millions of people around the world, providing a broad spectrum of products and services through two distinct platforms: Optum, which provides information and technology-enabled health services, and UnitedHealthcare, which offers health care coverage and benefits services. Our mission is to improve the quality of life and health outcomes for individuals and communities by fostering innovation, compassion, and excellence in every aspect of our work. Join a team where your contributions genuinely make a difference in patient journeys.
Job Description
Are you a highly organised and empathetic individual with a passion for healthcare? UnitedHealth Group is seeking a dedicated Patient Care Coordinator to join our growing team in Edinburgh, Scotland. In this vital role, you will be the cornerstone of patient experience, ensuring seamless coordination of care and providing essential support to both patients and healthcare providers. Your day-to-day will involve navigating complex healthcare systems, scheduling appointments, liaising with various departments, and acting as a primary point of contact for patients. We are looking for someone who thrives in a fast-paced environment, possesses exceptional communication skills, and is committed to delivering compassionate and efficient service. This is an exciting opportunity to contribute directly to improving health outcomes and making a tangible impact on individuals’ lives within a world-renowned healthcare organisation. If you are driven by a desire to help others and excel at managing diverse tasks with precision, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for patients, addressing inquiries, providing information, and offering compassionate support throughout their care journey.
- Coordinate and schedule patient appointments, procedures, and diagnostic tests across various departments and external facilities, ensuring optimal logistics.
- Liaise effectively with physicians, nurses, therapists, and other healthcare professionals to facilitate communication and ensure a cohesive approach to patient care.
- Maintain accurate and confidential patient records, updating demographic, medical, and insurance information in the electronic health record (EHR) system.
- Assist patients with understanding their treatment plans, medication schedules, and follow-up care instructions, clarifying any uncertainties.
- Manage incoming calls, emails, and correspondence, prioritising urgent requests and directing them to the appropriate personnel.
- Identify and address potential barriers to care, working proactively to resolve issues and improve patient access and satisfaction.
- Facilitate referrals to specialists and other healthcare services, ensuring all necessary documentation is complete and transmitted promptly.
- Adhere strictly to all healthcare privacy regulations (e.g., GDPR) and company policies to ensure patient confidentiality and data security.
Required Skills
- Proven experience in a patient-facing role within a healthcare setting.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong organisational abilities with meticulous attention to detail.
- Proficiency in using electronic health record (EHR) systems and Microsoft Office Suite.
- Demonstrated ability to multitask, prioritise, and manage time effectively in a busy environment.
- High level of empathy, patience, and a genuine desire to assist patients.
- Problem-solving skills and the ability to act calmly and decisively under pressure.
Preferred Qualifications
- A formal qualification in healthcare administration, medical office management, or a related field.
- Familiarity with medical terminology and healthcare processes.
- Experience with complex scheduling and patient navigation systems.
- Previous experience working for a large healthcare provider or health insurance company.
Perks & Benefits
- Competitive annual salary and performance-related bonuses.
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off, including holidays and sick leave.
- Pension scheme with company contributions.
- Opportunities for professional development and career advancement within a global organisation.
- Employee assistance program for personal and professional support.
- Access to a range of employee wellness initiatives and resources.
How to Apply
To seize this exciting opportunity and join our dedicated team, please click on the application link below. We encourage you to submit your CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!