About Company
UnitedHealth Group is a global leader dedicated to helping people live healthier lives and helping make the health system work better for everyone. With a diverse family of businesses, including Optum and UnitedHealthcare, we serve tens of millions of people worldwide, offering a broad spectrum of products and services. Our commitment extends to delivering innovative solutions, advancing health equity, and fostering a workplace where every individual can thrive. In the UK, our Optum division focuses on bringing advanced technology and data-driven insights to transform healthcare services, supporting better outcomes for patients and more efficient operations for care providers. Join a company that is making a tangible difference in the health and well-being of communities globally.
Job Description
Are you a dedicated and compassionate Medical Assistant looking for an immediate opportunity to make a significant impact in patient care? UnitedHealth Group is seeking a motivated Medical Assistant to join our dynamic team in Manchester, England. This is a pivotal full-time, on-site role that places you at the heart of our patient-centric environment, contributing directly to the delivery of high-quality healthcare services.
As a Medical Assistant with UnitedHealth Group, you will be an essential link between patients and clinicians, ensuring a seamless and supportive care experience. Your daily responsibilities will encompass a broad range of clinical and administrative tasks, all designed to optimize patient flow and provide exceptional service. From warmly greeting patients and preparing them for examinations to taking vital signs, performing basic diagnostic tests, and assisting practitioners during procedures, your clinical skills will be invaluable. You will also play a crucial role in maintaining accurate and confidential patient records, managing appointment schedules, processing prescriptions, and handling patient inquiries with professionalism and empathy.
We are looking for an individual who embodies our values of integrity, compassion, relationships, innovation, and performance. You will thrive in a fast-paced setting, demonstrating excellent organisational skills, meticulous attention to detail, and a proactive approach to your work. This role offers an incredible opportunity to grow your career within a leading global healthcare organisation, contributing to a team that is passionate about improving health outcomes. If you are ready to apply your expertise in a supportive environment where your contributions are highly valued, and you are eager to start immediately, we encourage you to apply. Join UnitedHealth Group and become a vital part of a team committed to shaping the future of healthcare.
Key Responsibilities
- Greet patients, verify appointments, and guide them through the intake process with a friendly and professional demeanor.
- Prepare patients for examination by taking medical histories, recording vital signs (blood pressure, temperature, pulse, respiration, weight, height), and documenting all relevant information in electronic medical records (EMR).
- Assist practitioners during examinations and minor surgical procedures, ensuring a sterile and organised environment.
- Perform basic diagnostic tests as directed by the clinician, such as urinalysis, and prepare specimens for laboratory analysis.
- Manage and maintain patient records, ensuring accuracy, confidentiality, and compliance with all data protection regulations (e.g., GDPR).
- Schedule and confirm patient appointments, manage referral processes, and coordinate with other healthcare providers.
- Handle patient inquiries, provide instructions, and relay prescription information or test results as authorised by the clinician.
- Maintain cleanliness and functionality of examination rooms, sterilise instruments, and ensure adequate stock of supplies.
- Educate patients on basic health information, treatment plans, and follow-up care as advised by the clinician.
- Adhere strictly to all UnitedHealth Group policies, procedures, and relevant healthcare regulations and standards.
Required Skills
- Certified Medical Assistant (CMA) or equivalent qualification from an accredited program.
- Proficiency in taking vital signs and performing basic clinical procedures.
- Excellent verbal and written communication skills with a strong patient-focused approach.
- Strong organisational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
- Proficiency in using Electronic Medical Records (EMR) systems.
- Ability to work effectively both independently and as part of a multidisciplinary team.
- Demonstrated empathy, compassion, and professionalism when interacting with patients and colleagues.
- Understanding of medical terminology and clinical procedures.
Preferred Qualifications
- Previous experience as a Medical Assistant or Healthcare Assistant in a clinical setting (e.g., GP practice, hospital outpatient clinic).
- Experience with specific EMR systems relevant to the UK healthcare sector.
- Knowledge of local healthcare regulations and patient pathways in Manchester, England.
- Basic life support (BLS) certification.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and wellness benefits.
- Generous paid time off and holiday allowance.
- Pension scheme contributions.
- Opportunities for professional development and career advancement within a global organisation.
- Employee assistance program.
- A supportive and collaborative work environment.
- Contribution to a company committed to improving global health.
How to Apply
If you are eager to contribute your skills to a leading global healthcare provider and are ready for an immediate start, please click on the application link below to submit your resume and a cover letter. In your cover letter, please highlight your relevant experience and why you are the ideal candidate for this Medical Assistant position.