About Company
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. As a company, we are dedicated to fostering an inclusive and diverse environment where everyone feels they belong and can thrive. Our mission is to give people the power to build community and bring the world closer together. Joining Meta means you’ll be at the forefront of innovation, working with passionate teams to shape the future of connection and communication.
Job Description
Are you a master of online engagement with a passion for building vibrant communities? Meta is urgently seeking a dynamic and experienced Facebook Community Manager to join our team in Miami, Florida. In this crucial role, you will be the voice and heartbeat of our brand within key Facebook communities, fostering meaningful interactions and driving positive sentiment. This isn’t just about managing comments; it’s about crafting a thriving ecosystem where users feel heard, valued, and connected. You will play a pivotal role in shaping our public perception, translating our brand values into tangible community experiences, and ensuring our presence on Facebook is authentic, responsive, and impactful. We’re looking for someone who lives and breathes social media, possesses exceptional communication skills, and can swiftly navigate the complexities of online dialogue with empathy and strategic insight. You’ll be responsible for developing and executing community engagement strategies, moderating discussions, responding to inquiries, and identifying trends that inform broader content and product strategies. This is an exciting opportunity to directly influence how millions interact with Meta’s platforms and brand. If you thrive in a fast-paced environment, are a proactive problem-solver, and are eager to make an immediate impact on a global scale, we encourage you to apply.
Key Responsibilities
- Develop and implement comprehensive community engagement strategies for designated Facebook groups and pages.
- Monitor, moderate, and respond to user comments, messages, and posts across various Facebook properties in a timely and professional manner.
- Act as the primary point of contact for the community, escalating complex issues to relevant internal teams.
- Create engaging content (text, image, video) tailored for Facebook communities to spark conversations and foster interaction.
- Identify and engage with community advocates, influencers, and potential brand ambassadors.
- Analyze community sentiment and trends, providing regular reports and actionable insights to internal stakeholders.
- Develop and maintain community guidelines, ensuring a safe and inclusive environment for all users.
- Collaborate cross-functionally with marketing, product, and customer support teams to ensure consistent brand messaging and resolve user issues.
- Stay up-to-date with Facebook platform changes, industry best practices, and emerging social media trends.
- Participate in crisis management efforts by helping to identify, assess, and respond to sensitive community issues.
Required Skills
- 3+ years of proven experience in community management, specifically with Facebook platforms.
- Exceptional written and verbal communication skills with a strong ability to adapt tone and style.
- Deep understanding of Facebook's ecosystem, features, and best practices for community engagement.
- Demonstrated ability to identify and interpret social media trends and analytics.
- Strong problem-solving skills and the ability to handle sensitive situations with tact and diplomacy.
- Experience with content creation for social media (e.g., writing compelling posts, basic image/video editing).
- Proficiency in social media management tools and analytical platforms.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
Preferred Qualifications
- Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
- Experience working in the technology or social media industry.
- Fluency in Spanish or Portuguese is a significant advantage, given the Miami location.
- Familiarity with other Meta products like Instagram, Messenger, or WhatsApp.
- Proven track record of growing and nurturing online communities.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and parental leave policies.
- 401(k) matching and financial wellness programs.
- Career development and continuous learning opportunities.
- On-site fitness centers and wellness programs.
- Complimentary meals and snacks.
- Vibrant and inclusive company culture with employee resource groups.
How to Apply
Ready to build communities and make a global impact? We invite you to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience in Facebook community management.