About Company
The Zurich Marriott Hotel stands as a beacon of world-class hospitality in the heart of Switzerland’s most vibrant city. Part of the esteemed Marriott International family, our hotel combines timeless elegance with contemporary comfort, offering guests an unparalleled experience whether they are traveling for business or leisure. We pride ourselves on our sophisticated amenities, exceptional service, and a welcoming atmosphere that reflects the best of Swiss hospitality and global standards. Our dedicated team is the cornerstone of our success, committed to creating memorable moments and delivering personalized service that exceeds expectations. We foster a diverse and inclusive environment where every associate is valued, supported, and empowered to grow their career within one of the world’s leading hotel companies. Join us and become part of a legacy of excellence.
Job Description
Are you a naturally enthusiastic and customer-focused individual with a passion for hospitality? Do you thrive in a dynamic environment where every interaction is an opportunity to create exceptional guest experiences? The Zurich Marriott Hotel is seeking a dedicated and flexible Reservations Agent to join our vibrant team. As a key front-line ambassador, you will be the first point of contact for many of our guests, playing a crucial role in shaping their stay even before they arrive.
At the Zurich Marriott Hotel, we pride ourselves on delivering world-class service and unforgettable moments. Located in the heart of Switzerland’s most cosmopolitan city, our hotel offers a sophisticated blend of Swiss precision and Marriott’s signature warmth. We are looking for someone who shares our commitment to excellence and is eager to contribute to our reputation as a premier destination for business and leisure travelers alike.
In this exciting role, you will be responsible for managing all aspects of guest room reservations, from initial inquiry to final confirmation. This includes handling phone calls, emails, and online requests, providing detailed information about our hotel’s services, amenities, and local attractions. You will master our reservation systems, accurately process bookings, modifications, and cancellations, and ensure all guest preferences are meticulously recorded. Your ability to anticipate needs, offer personalized recommendations, and confidently upsell our premium offerings will be highly valued.
We understand that modern life requires flexibility, and this role is designed to accommodate that. While you will be an integral part of our on-site team, we offer flexible working hours to help you achieve a better work-life balance. Whether it’s accommodating personal commitments or offering varying shift patterns, we believe in supporting our associates. You will be instrumental in maximizing hotel occupancy and revenue, working closely with our sales and front office teams to ensure a seamless guest journey. This position demands exceptional organizational skills, a keen eye for detail, and the ability to maintain composure and a friendly demeanor under pressure. Join us and become a vital part of a team that is dedicated to crafting extraordinary experiences for every guest, every time.
Key Responsibilities
- Respond promptly and professionally to all reservation inquiries via phone, email, and online channels.
- Accurately process new bookings, modifications, and cancellations using the hotel’s reservation system.
- Provide comprehensive information about hotel facilities, services, room types, rates, and local attractions.
- Proactively identify opportunities to upsell and cross-sell hotel services and amenities.
- Maintain accurate guest profiles and special requests to ensure personalized service.
- Collaborate with the Front Office and Sales teams to optimize room occupancy and revenue.
- Handle guest complaints and resolve reservation issues with efficiency and a positive attitude.
- Adhere to all hotel policies, procedures, and brand standards.
- Assist with other administrative duties as required by the Reservations Manager.
Required Skills
- Proven experience in a customer service or hospitality role, preferably in reservations or front office.
- Excellent verbal and written communication skills in English (mandatory).
- Proficiency in using hotel reservation systems (e.g., Opera PMS).
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced and dynamic environment.
- A positive attitude and a passion for delivering exceptional guest service.
- Flexibility to work varying shifts, including weekends and public holidays.
Preferred Qualifications
- Fluency in German or French (highly advantageous).
- Previous experience with Marriott brand standards and systems.
- A diploma or degree in Hospitality Management or a related field.
- Experience with revenue management principles.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for career growth and professional development within Marriott International.
- Extensive training programs and mentorship.
- Discounted hotel stays for employees and their families at Marriott properties worldwide.
- Complimentary meals during shifts.
- Health and wellness benefits.
- Dynamic and supportive international work environment.
- Flexible working hours to promote work-life balance.
How to Apply
Interested candidates are invited to submit their application, including a detailed CV and cover letter outlining their relevant experience and why they are the perfect fit for this role. Please click the ‘Apply Now’ link below to access our official career portal and complete your application. We look forward to reviewing your qualifications and welcoming you to the Zurich Marriott Hotel team.