About Company
At Hilton Garden Inn Sioux Falls Downtown, we pride ourselves on delivering exceptional hospitality and creating memorable experiences for every guest. As part of the globally renowned Hilton family, we uphold a standard of excellence rooted in genuine care and a passion for service. Our hotel offers a vibrant and welcoming environment, perfectly situated in the heart of Sioux Falls, making us a preferred choice for both business and leisure travelers. We believe that our team members are the heart of our operation, and we foster a culture of respect, teamwork, and continuous growth. Join us and become a valued part of a team that is dedicated to making every stay brilliant.
Job Description
Are you a naturally warm and organized individual with a passion for people? Hilton Garden Inn Sioux Falls Downtown is seeking a dedicated and enthusiastic Hotel Front Desk Clerk to join our dynamic team. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their entire stay. You will be responsible for providing a seamless and positive experience from check-in to check-out, ensuring all guest needs are met with efficiency and a friendly demeanor. This isn’t just a job; it’s an opportunity to build a career in hospitality with a world-class brand.
We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and genuinely enjoys interacting with diverse individuals. You will manage reservations, handle inquiries, resolve guest concerns, and process payments, all while maintaining the highest standards of professionalism and service. If you are detail-oriented, proactive, and committed to making a difference in guest satisfaction, we encourage you to apply. This role offers an exciting chance to grow your skills within the hospitality industry, supported by a team that values your contribution and well-being. Come and contribute to our mission of delivering outstanding guest experiences every single day.
Key Responsibilities
- Warmly welcome and register guests, assign rooms, and issue keys.
- Process guest check-ins and check-outs efficiently and accurately.
- Handle guest inquiries, provide information about hotel services, amenities, and local attractions.
- Manage reservations, modifications, and cancellations through the property management system.
- Resolve guest complaints and issues promptly and professionally, escalating when necessary.
- Answer multi-line phones and direct calls appropriately.
- Process payments, handle cash, and maintain an accurate cash drawer.
- Maintain a clean and organized front desk and lobby area.
- Collaborate with housekeeping and other departments to ensure guest satisfaction.
- Perform wake-up calls and relay messages to guests.
- Adhere to all hotel safety and security procedures.
Required Skills
- Minimum 6 months of customer service experience, preferably in a hotel or similar environment.
- Exceptional verbal and written communication skills.
- Proficiency in basic computer operations and ability to learn new software quickly.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Demonstrated ability to handle multiple tasks simultaneously.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience with hotel property management systems (e.g., OnQ, Opera).
- High school diploma or equivalent.
- Experience in cash handling and point-of-sale systems.
- Multilingual abilities are a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health, dental, and vision insurance options.
- Paid time off (PTO) and holiday pay.
- Employee travel discounts at Hilton properties worldwide.
- 401(k) retirement plan with company match.
- Professional development and training opportunities.
- A supportive and inclusive work environment.
How to Apply
If you are passionate about hospitality and ready to make a significant impact on our guest experience, we invite you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and potentially welcoming you to our team!