About Company
NCS, a subsidiary of Singtel, is a leading technology services company with a presence across Asia Pacific. We partner with governments and enterprises to advance communities through technology, delivering end-to-end solutions that drive digital transformation. Our expertise spans consulting, digital, applications, infrastructure, engineering, and cybersecurity. At NCS, we believe in nurturing talent and providing a supportive environment for individuals to grow their careers and make a tangible impact. Join us and be part of a team that shapes the future through innovative technology solutions.
Job Description
Are you passionate about technology and eager to kickstart your career in the IT industry? NCS is looking for enthusiastic and motivated individuals to join our team as an IT Help Desk Support Specialist. This entry-level position is perfect for those with little to no prior experience but possess a strong desire to learn, a knack for problem-solving, and a commitment to excellent customer service. You will be the first point of contact for users experiencing technical issues, providing essential support and ensuring smooth daily operations. This role offers an incredible opportunity to gain foundational experience in IT support, work with diverse technologies, and develop critical troubleshooting skills within a dynamic and supportive environment. We are committed to providing comprehensive training and mentorship to help you succeed and grow professionally.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and chat for hardware, software, and network-related issues.
- Accurately log, track, and document all incoming issues and resolutions using our ticketing system.
- Perform initial troubleshooting and diagnostic steps to identify the root cause of technical problems.
- Escalate complex or unresolved issues to higher-tier support teams or relevant departments with clear and concise documentation.
- Assist with user account management, password resets, and access permissions.
- Install, configure, and troubleshoot standard software applications and operating systems.
- Provide basic guidance and training to users on IT best practices and system usage.
- Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.
Required Skills
- Strong communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Basic understanding of computer systems, operating systems (e.g., Windows, macOS), and mobile devices.
- Excellent problem-solving abilities and a logical approach to troubleshooting.
- Customer service-oriented mindset with a patient and empathetic demeanor.
- Ability to learn new technologies and processes quickly.
- High level of integrity, reliability, and attention to detail.
Preferred Qualifications
- Diploma or professional certification in IT, Computer Science, or a related field (e.g., CompTIA A+, ITIL Foundation).
- Familiarity with IT service management (ITSM) tools or ticketing systems.
- Basic knowledge of network fundamentals (TCP/IP, Wi-Fi).
- Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Perks & Benefits
- Comprehensive on-the-job training and professional development programs.
- Clear career progression pathways within a leading technology company.
- Mentorship from experienced IT professionals.
- Competitive salary and benefits package.
- Modern and collaborative work environment.
- Employee wellness programs and initiatives.
- Opportunity to work on diverse projects and gain exposure to cutting-edge technologies.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and cover letter. Please ensure your application highlights your enthusiasm for technology and customer service, even without prior experience. We look forward to reviewing your application and exploring how you can grow with NCS.