About Company
HealthPartners is an award-winning integrated health care organization providing care, coverage, research, and education to improve the health of our members and community. Headquartered in Bloomington, Minnesota, we are the largest consumer-governed, non-profit health care organization in the nation, serving more than 1.5 million medical and dental members. Our mission is to improve health and well-being in partnership with our members, patients, and community. We believe in fostering a diverse, equitable, and inclusive workplace where every team member feels valued and empowered to contribute to our collective success. Join a team dedicated to making a real difference in people’s lives through innovation and compassion, working at the forefront of healthcare technology.
Job Description
Are you a tech-savvy problem-solver with a passion for helping others? HealthPartners is seeking an enthusiastic and motivated individual to join our Information Services team as an Entry Level Help Desk Support Specialist. This is an exciting opportunity for someone eager to launch their career in IT, providing critical technical assistance and support to our dedicated employees across the organization. In this hybrid role, you’ll be the first point of contact for technical inquiries, troubleshooting issues related to hardware, software, network connectivity, and more. You’ll gain invaluable experience in a fast-paced healthcare environment, learning diverse systems and technologies that power patient care. We’re looking for someone with excellent communication skills, a natural curiosity for technology, and a commitment to delivering exceptional customer service. If you’re ready to grow your skills, make an immediate impact, and be part of a team that supports the vital work of healthcare professionals, we encourage you to apply. This role offers comprehensive training, mentorship, and a clear pathway for professional development within our robust IT department, helping you build a strong foundation for a rewarding career in information technology.
Key Responsibilities
- Provide first-level contact and convey resolutions to customer issues over the phone, email, and chat.
- Diagnose and resolve basic technical hardware and software issues for end-users.
- Install, configure, and troubleshoot computer hardware, software, and peripheral devices.
- Document, track, and monitor problems to ensure timely resolution and customer satisfaction.
- Escalate complex issues to appropriate second-level support teams when necessary.
- Assist users with account management, password resets, and access requests for various systems.
- Contribute to knowledge base articles and support documentation to improve self-service options.
Required Skills
- Strong foundational understanding of Windows operating systems and Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills for clear and effective interaction.
- Basic knowledge of computer hardware components and networking concepts.
- Demonstrated problem-solving abilities and a logical, step-by-step approach to troubleshooting.
- Customer-service oriented with a patient, empathetic, and professional demeanor.
- Ability to work effectively both independently and as a collaborative member of a team.
- High school diploma or GED equivalent.
Preferred Qualifications
- Associate's degree or technical certification in IT, Computer Science, or a related field.
- Prior experience in a customer service role (any industry) or volunteer experience with technical support.
- Familiarity with IT service management (ITSM) tools such as ServiceNow or similar ticketing systems.
- Knowledge of basic network protocols (TCP/IP, DNS) and client-server architecture.
- CompTIA A+ or other entry-level IT certifications.
Perks & Benefits
- Comprehensive health, dental, and vision insurance options.
- Generous paid time off (PTO) and paid holiday schedule.
- 401(k) retirement plan with competitive company match.
- Tuition reimbursement and extensive professional development opportunities.
- Employee wellness programs and resources to support a healthy lifestyle.
- On-site fitness centers at select locations and wellness incentives.
- Commuter benefits and flexible spending accounts.
- Access to a robust employee assistance program (EAP).
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights relevant skills, any technical experience, and your passion for IT and helping others. We look forward to reviewing your qualifications and potentially welcoming you to the HealthPartners team.