About Company
Wex Inc. is a leading global financial technology service provider, dedicated to simplifying payments and enhancing business operations worldwide. Headquartered in Portland, Maine, we’ve been at the forefront of innovation for over 35 years, empowering businesses of all sizes with intelligent solutions across fleet, travel, and healthcare. At Wex, we believe in fostering a dynamic and inclusive work environment where every employee can thrive and contribute to our shared success. We’re a team of innovators, problem-solvers, and collaborators committed to delivering exceptional value to our customers and partners. Join us and be a part of a company that values integrity, innovation, and a relentless focus on customer satisfaction.
Job Description
Are you a highly motivated and empathetic individual with a passion for helping people? Wex Inc. is urgently hiring Remote Customer Support Agents to join our growing team in Maine! This is a fantastic opportunity to kickstart or advance your career in a fast-paced, supportive, and 100% remote environment. As a Remote Customer Support Agent, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries related to our diverse range of payment solutions. You’ll play a critical role in ensuring our customers have a seamless and positive experience with Wex products and services. We are looking for individuals who are not only skilled communicators but also proactive problem-solvers, capable of navigating various customer scenarios with patience and professionalism. If you’re eager to make a real impact from the comfort of your home, and are ready to grow with a global leader in FinTech, we encourage you to apply today. We offer comprehensive training, competitive compensation, and a robust benefits package designed to support your overall well-being. This urgent hiring push means we’re looking to bring talented individuals on board quickly, providing you with an expedited path to a rewarding career.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing accurate and timely information.
- Troubleshoot and resolve customer issues efficiently, ranging from account management and transaction details to technical assistance.
- Educate customers on Wex products, services, and self-service options, guiding them through various features and functionalities.
- Document all customer interactions and resolutions accurately in our CRM system, ensuring detailed records.
- Collaborate with internal teams (e.g., technical support, sales, operations) to escalate and resolve complex customer concerns.
- Maintain a high level of customer satisfaction by delivering a professional, courteous, and empathetic service experience.
- Adhere to company policies, procedures, and service level agreements (SLAs) in all customer interactions.
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Identify and escalate potential system issues or trends to management for further investigation and resolution.
- Contribute to a positive team environment, sharing best practices and supporting colleagues as needed.
Required Skills
- High School Diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with standard office software (e.g., Microsoft Office Suite, Google Workspace).
- Comfortable navigating multiple computer applications simultaneously.
- A dedicated, quiet home workspace with a reliable high-speed internet connection.
- Demonstrated empathy and patience when interacting with customers.
Preferred Qualifications
- Previous experience in a customer service or call center environment (remote experience preferred).
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Associate's or Bachelor's degree in a related field.
- Experience in the financial services or technology industry.
- Bilingual proficiency (especially Spanish or French) is a plus.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and holiday schedule.
- Paid parental leave.
- Tuition reimbursement and professional development opportunities.
- Employee assistance program (EAP).
- Flexible, 100% remote work environment.
- Company-provided equipment (laptop, headset, etc.).
- Employee discounts on various products and services.
How to Apply
Ready to make an impact and join a leading global FinTech company from the comfort of your home? We encourage all qualified candidates to apply directly through our careers portal. Please click the application link below to submit your resume and complete our online application process.