About Company
Boots is the UK’s leading health and beauty retailer, with over 2,200 stores ranging from local community pharmacies to large flagship destination stores. For over 170 years, we’ve been helping people look and feel good. We’re a trusted name on high streets across the nation, known for our commitment to customer care, innovative products, and exceptional service. At Boots, we believe in supporting our colleagues, fostering a diverse and inclusive environment where everyone can thrive, and making a positive impact on the communities we serve. Joining Boots means becoming part of a heritage of care, innovation, and teamwork, all while contributing to a healthier and happier world. We offer a dynamic work environment where your contributions are valued, and your career growth is encouraged through continuous learning and development opportunities. Our mission is to be the first choice for health and beauty needs, and we achieve this through the dedication and passion of our teams.
Job Description
Are you a natural leader with a passion for retail and customer service? Boots in Poole is looking for an enthusiastic and dedicated Shift Supervisor to join our dynamic team. As a Shift Supervisor, you will be instrumental in the smooth operation of our store, ensuring an outstanding shopping experience for every customer. You will lead by example, motivating your team to achieve sales targets, maintain high visual merchandising standards, and uphold our commitment to health and beauty expertise. This role requires someone who can confidently manage daily operations, resolve customer queries efficiently, and foster a positive and productive work environment. You will be responsible for opening and closing procedures, cash handling, stock management, and ensuring compliance with all company policies and health and safety regulations. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to take the next step in your retail career with a respected brand, we encourage you to apply. This is more than just a job; it’s an opportunity to grow within a company that values its people and makes a real difference in customers’ lives.
Key Responsibilities
- Supervise daily store operations, ensuring smooth workflow and efficient service.
- Lead, motivate, and coach a team of retail assistants to deliver exceptional customer service and achieve sales targets.
- Oversee opening and closing procedures, including cash handling, till reconciliation, and security checks.
- Maintain high standards of store presentation, cleanliness, and visual merchandising.
- Manage stock levels, including receiving deliveries, merchandising, and processing returns/exchanges.
- Handle customer queries, complaints, and feedback with professionalism and a problem-solving approach.
- Ensure compliance with all company policies, procedures, and health and safety regulations.
- Assist in training new team members and supporting their development.
- Deputise for the Store Manager in their absence, taking full responsibility for the store’s performance.
- Identify opportunities for process improvement and contribute to a positive team culture.
Required Skills
- Proven experience in a retail environment, ideally in a supervisory or team leader capacity.
- Strong leadership and team-building skills.
- Excellent communication and interpersonal abilities.
- Demonstrated customer service excellence.
- Ability to work effectively in a fast-paced, target-driven environment.
- Good organisational skills and attention to detail.
- Proficiency in basic computer applications and POS systems.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- NVQ Level 2 or equivalent in Retail Operations or Customer Service.
- First Aid certification.
- Knowledge of health and beauty products and trends.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous employee discount on Boots products and services.
- 25 days annual leave plus bank holidays.
- Access to a comprehensive pension scheme.
- Opportunities for professional development and career progression within a large national retailer.
- Employee assistance programme for health and wellbeing.
- Life assurance.
- Cycle to Work scheme.
How to Apply
Interested candidates are invited to submit their application through our official careers portal. Please click on the application link below to apply for this exciting opportunity. Ensure your CV and cover letter highlight your relevant experience and why you are a great fit for Boots. We look forward to reviewing your application!