About Company
Nando’s is not just about Peri-Peri chicken; it’s about passion, pride, and people. Since our humble beginnings in Johannesburg in 1987, we’ve grown into a globally recognised brand, but our heart remains firmly rooted in delivering exceptional experiences. We believe in creating a vibrant, inclusive, and supportive environment where our Nandocas (our people) can flourish. With restaurants across the UK, we’re famous for our flame-grilled Peri-Peri chicken, unique sauces, and a commitment to quality food and outstanding customer service. We value individuality, teamwork, and a relentless pursuit of excellence, always striving to make a positive impact on our communities and the world around us. Joining Nando’s means becoming part of a family that celebrates diversity, encourages growth, and shares a love for good food and even better company.
Job Description
Are you a natural leader with a fiery passion for hospitality and an unshakeable commitment to delivering an outstanding customer experience? Nando’s in Milton Keynes is on the lookout for an exceptional Restaurant Manager to lead our dynamic team. This isn’t just a job; it’s an opportunity to shape culture, drive performance, and ignite success. As a Restaurant Manager, you will be the driving force behind our restaurant’s operations, ensuring every shift runs smoothly and every guest leaves with a smile. You’ll inspire your team to reach new heights, maintaining Nando’s renowned standards of food quality, service, and cleanliness. We need someone who thrives in a fast-paced environment, can manage multiple priorities with ease, and possesses a genuine enthusiasm for developing others. If you’re a hands-on leader who can balance operational efficiency with an infectious energy, you’ll fit right in. This role offers significant autonomy, allowing you to implement your vision while adhering to our core values. We’re looking for someone ready to take ownership, make a real impact, and contribute to the vibrant atmosphere that makes Nando’s a beloved destination. Bring your A-game, your leadership prowess, and your love for Peri-Peri to our Milton Keynes family!
Key Responsibilities
- Oversee all aspects of daily restaurant operations, ensuring smooth and efficient service.
- Lead, motivate, and develop a high-performing team of Nandocas, fostering a positive work environment.
- Manage staffing levels, rotas, and performance reviews to optimise productivity and team morale.
- Ensure consistent delivery of high-quality food, adhering strictly to Nando's preparation and presentation standards.
- Maintain impeccable hygiene, safety, and operational standards in line with company policies and legal requirements.
- Drive sales and profitability through effective cost control, waste management, and proactive upselling strategies.
- Handle customer feedback and resolve complaints efficiently, ensuring guest satisfaction is paramount.
- Manage inventory, ordering, and stock rotation to minimise loss and ensure product availability.
- Implement and enforce all company policies and procedures, including cash handling and security protocols.
- Conduct regular training sessions for staff to enhance skills and knowledge.
- Analyse sales data and operational reports to identify trends and implement improvements.
- Champion Nando's culture and values within the restaurant, serving as a role model for the team.
Required Skills
- Proven experience in a management role within the hospitality or restaurant industry.
- Strong leadership and team-building skills with a focus on staff development.
- Excellent communication and interpersonal abilities.
- Demonstrated financial acumen and experience with budgeting, P&L management, and cost control.
- Ability to thrive under pressure and adapt to a fast-paced, dynamic environment.
- Exceptional customer service skills and a guest-first mentality.
- In-depth knowledge of food safety and hygiene regulations (HACCP, Food Safety Level 2/3).
- Proficiency in basic computer applications (POS systems, Microsoft Office).
Preferred Qualifications
- Prior experience managing a restaurant with high volume and multiple shifts.
- A track record of exceeding sales targets and improving operational efficiency.
- Knowledge of Nando's brand and operational procedures.
- Experience with local marketing initiatives to drive footfall.
- Relevant hospitality management qualifications or certifications.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive training and development programs.
- Generous staff discount on Nando's food.
- Pension scheme.
- Healthcare benefits (upon eligibility).
- Opportunities for career progression within a growing global brand.
- A fun, inclusive, and supportive work environment.
- 28 days holiday (including bank holidays).
How to Apply
Ready to lead the flock at Nando’s Milton Keynes? We’re excited to hear from you! Please click on the application link below to submit your CV and a cover letter outlining why you’re the perfect fit for this exciting Restaurant Manager role. Tell us about your leadership style, your passion for people, and what makes you tick.