About Company
Epos Now is a leading global software company specializing in providing innovative electronic point of sale (EPOS) systems to businesses of all sizes across the retail and hospitality sectors. Established with a mission to empower entrepreneurs and streamline operations, we’ve rapidly grown to become a trusted partner for over 50,000 businesses worldwide. Our cutting-edge cloud-based solutions integrate seamlessly with a vast ecosystem of applications, offering unparalleled flexibility and control. Based in Norwich, we pride ourselves on a vibrant, fast-paced culture that fosters innovation, collaboration, and continuous personal and professional development. Join a team dedicated to revolutionizing how businesses operate, helping them thrive in an ever-evolving market.
Job Description
Are you a technically adept professional with a passion for building lasting client relationships? Epos Now is seeking an enthusiastic and proactive Technical Account Manager to join our growing team in Norwich. In this pivotal role, you will serve as the primary technical point of contact and trusted advisor for a portfolio of our most valued clients. You will bridge the gap between our innovative EPOS solutions and our clients’ evolving business needs, ensuring their continued success and satisfaction.
This isn’t just about problem-solving; it’s about proactively identifying opportunities for our clients to leverage the full potential of Epos Now’s ecosystem. You will be responsible for understanding complex technical requirements, guiding clients through system integrations, offering strategic advice on solution adoption, and ensuring smooth service delivery. You will work closely with our sales, product development, and support teams to advocate for client needs and drive product improvements based on real-world feedback. If you thrive in a dynamic environment, possess strong technical acumen, and excel at fostering long-term partnerships, we invite you to contribute your expertise to a company that’s truly making an impact on businesses globally. This role offers a unique opportunity to combine your technical skills with your relationship management prowess, directly influencing client success and business growth.
Key Responsibilities
- Manage a portfolio of key client accounts, acting as the primary technical contact and trusted advisor.
- Proactively engage with clients to understand their business objectives, technical requirements, and strategic goals.
- Provide expert technical guidance and support on Epos Now products, integrations, and third-party applications.
- Oversee the successful implementation and adoption of new features and solutions for assigned clients.
- Collaborate with internal product, development, and support teams to address client issues, escalate concerns, and champion client feedback for product enhancements.
- Conduct regular technical reviews and performance analyses with clients, identifying areas for optimization and growth.
- Develop and maintain strong, long-lasting client relationships, ensuring high levels of satisfaction and retention.
- Identify upsell and cross-sell opportunities within existing accounts by demonstrating the value of Epos Now's extended ecosystem.
- Create and deliver technical presentations and demonstrations tailored to client-specific needs.
- Stay up-to-date with industry trends, competitor offerings, and Epos Now's product roadmap to provide informed advice.
Required Skills
- Minimum of 3 years of experience in a Technical Account Manager, Solutions Engineer, or similar client-facing technical role.
- Strong understanding of EPOS systems, payment processing, or broader SaaS applications.
- Proven ability to manage multiple client accounts and priorities simultaneously.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
- Demonstrated problem-solving capabilities and analytical thinking.
- Proficiency in CRM software (e.g., Salesforce) and project management tools.
- A self-starter with a proactive approach to client management and issue resolution.
- Based in or willing to relocate to Norwich, England.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Experience working within the retail or hospitality technology sectors.
- Familiarity with API integrations and technical documentation.
- Certifications in relevant technologies or project management methodologies (e.g., ITIL, PMP).
- Experience with cloud-based software solutions and agile environments.
Perks & Benefits
- Competitive salary package with performance-based incentives.
- Generous holiday allowance.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career progression.
- Vibrant and collaborative office environment.
- Regular company social events.
- Employee discount programs.
- Free on-site parking.
- Pension scheme.
- Flexible working options (where applicable).
How to Apply
If you are a driven Technical Account Manager looking to make a significant impact with a global leader, we encourage you to apply! Please click on the application link below to submit your CV and a compelling cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.