About Company
Spire Portsmouth Hospital is a leading private hospital committed to delivering exceptional patient care and clinical outcomes. Part of Spire Healthcare, one of the UK’s largest independent hospital groups, we pride ourselves on our state-of-the-art facilities, advanced medical treatments, and a compassionate, patient-centred approach. Our dedicated team of healthcare professionals works tirelessly to create a welcoming and supportive environment for every patient. We believe in investing in our staff, fostering a culture of continuous learning and development, and ensuring that everyone feels valued and empowered to make a real difference. At Spire Portsmouth, you’re not just joining a team; you’re becoming part of a community dedicated to health and well-being, where every role, including our Patient Services Representatives, is vital to our success and our patients’ journey to recovery. We strive for excellence in everything we do, from our clinical services to our administrative support, creating an environment where both patients and staff can thrive.
Job Description
Are you passionate about helping people and eager to kickstart a truly rewarding career in healthcare? Spire Portsmouth Hospital is actively seeking an enthusiastic, empathetic, and compassionate individual to join our dedicated team as a Patient Services Representative. This is an exceptional entry-level opportunity where no prior experience in healthcare or even office administration is necessary – we firmly believe in nurturing potential and will provide a comprehensive, structured training programme to equip you with all the knowledge and skills you need to excel in this vital role.
As a Patient Services Representative, you will serve as the warm and welcoming face and voice of Spire Portsmouth Hospital, playing an absolutely crucial role in shaping a positive and reassuring experience for our patients right from their very first interaction. Your responsibilities will extend beyond just administrative tasks; you will be at the heart of our operations, meticulously ensuring the smooth flow of patient journeys, expertly managing enquiries, and contributing significantly to the efficient and caring running of our hospital. This position offers a unique chance to develop invaluable customer service, administrative, and strong interpersonal skills within a highly supportive, professional, and ethical healthcare environment. If you possess a keen desire to learn, a friendly and approachable disposition, excellent communication skills, and a genuine drive to make a tangible difference in people’s lives, then this could be the ideal stepping stone for your long-term career. You will work collaboratively and closely with our esteemed clinical teams, experienced administrative staff, and, most importantly, directly with our diverse range of patients, ensuring they consistently receive the highest standard of compassionate care and unwavering support. Join us at Spire Portsmouth Hospital and become an integral part of a forward-thinking team that is truly making a difference in the health and well-being of our cherished community in Portsmouth and beyond.
Key Responsibilities
- Warmly greet and welcome patients, visitors, and colleagues, acting as the first point of contact for the hospital.
- Efficiently manage patient appointments, including scheduling, rescheduling, and cancellations, using our internal systems.
- Accurately register new patients and update existing patient records, ensuring data integrity and confidentiality.
- Handle incoming phone calls, direct inquiries to the appropriate departments, and provide general information.
- Process patient payments, manage billing inquiries, and liaise with insurance providers as required.
- Maintain a tidy, organised, and professional reception and waiting area, ensuring a comfortable environment for all.
- Liaise effectively with clinical staff, nurses, and doctors to ensure seamless patient flow and communication.
- Adhere strictly to all hospital policies, procedures, and data protection regulations (e.g., GDPR, patient confidentiality).
- Assist with general administrative tasks, including filing, photocopying, and managing incoming/outgoing correspondence.
- Provide empathetic support and guidance to patients, addressing their concerns with care and professionalism.
Required Skills
- Exceptional verbal and written communication skills.
- A genuine desire to help people and a patient-focused approach.
- Strong interpersonal skills with the ability to build rapport quickly and effectively.
- Basic computer literacy and comfort with learning new software systems.
- Ability to handle sensitive and confidential information with discretion and integrity.
- Excellent organisational skills and meticulous attention to detail.
- A proactive and positive attitude with a willingness to learn and adapt to new challenges.
- Ability to remain calm, professional, and efficient in a busy and sometimes fast-paced environment.
Preferred Qualifications
- Previous experience in a customer service role (any industry) where client interaction was key.
- GCSEs (or equivalent) in English and Mathematics.
- Familiarity with administrative tasks and general office procedures.
Perks & Benefits
- Competitive annual salary.
- Comprehensive and supportive training programme designed for career growth.
- Generous annual leave entitlement.
- Private medical insurance for peace of mind.
- Contributory pension scheme to help plan for your future.
- Employee assistance programme for health and wellbeing support.
- Opportunities for professional development and clear career progression within Spire Healthcare.
- Subsidised staff canteen and access to local discounts.
- Free on-site parking for convenience.
- A friendly, collaborative, and supportive working environment within a respected healthcare organisation.
How to Apply
If you are ready to embark on a fulfilling career in healthcare and believe you have the enthusiasm, compassion, and dedication to excel in this role, we encourage you to apply today! Please click on the application link below to submit your CV and a cover letter detailing why you are a great fit for Spire Portsmouth Hospital and this Patient Services Representative position.