About Company
Card Factory is the UK’s leading specialist retailer of greeting cards, gifts, and party supplies. With over 1,000 stores across the UK and Ireland, we pride ourselves on offering an extensive range of high-quality products at exceptional value. Our mission is to help our customers celebrate life’s special moments, and we achieve this through our passionate teams who provide outstanding service every day. We believe in nurturing talent and fostering a supportive work environment where every team member can thrive and contribute to our continued success. Join us and become part of a company that truly values its people and makes every occasion memorable.
Job Description
Are you a natural leader with a passion for retail and customer service? Card Factory is seeking an enthusiastic and reliable Full-Time Key Holder to join our vibrant team in Derby. This is an exciting opportunity to step up and take on increased responsibility within a fast-paced and rewarding environment. As a Key Holder, you will be instrumental in the smooth operation of our store, ensuring exceptional customer experiences, maintaining high store standards, and supporting the management team. Your role will involve a blend of hands-on customer service, operational duties, and supervisory tasks, making every day dynamic and engaging. We’re looking for someone who thrives on responsibility, can confidently manage store openings and closings, and is passionate about helping our customers celebrate life’s special moments.
This position is perfect for someone looking to advance their retail career, offering invaluable experience in store management and team leadership. You’ll be given the trust and autonomy to manage daily operations in the absence of senior management, ensuring our store runs efficiently and effectively. Beyond the operational aspects, you’ll play a crucial role in creating a positive and welcoming atmosphere for both our customers and your colleagues. If you’re ready to make a significant impact and grow your retail career with a leading brand that genuinely cares about its employees and customers, we want to hear from you.
Key Responsibilities
- Execute store opening and closing procedures, including cash handling, security checks, and alarm setting/disarming.
- Provide exceptional customer service, actively engaging with customers to assist with product selection and resolve inquiries.
- Operate the till system accurately, processing transactions, refunds, and exchanges efficiently.
- Maintain high standards of store visual merchandising, ensuring products are well-stocked, neatly presented, and priced correctly.
- Support the management team in daily operations, including delegation of tasks to sales assistants and monitoring performance.
- Handle cash responsibly, conducting end-of-day reconciliations and preparing banking deposits.
- Ensure compliance with all company policies and procedures, including health & safety and loss prevention guidelines.
- Assist with inventory management, including stock takes, deliveries, and stock rotation.
- Train and mentor new sales assistants, fostering a positive and productive team environment.
- Address customer complaints and issues professionally, escalating to store management when necessary.
Required Skills
- Minimum of 1 year experience in a retail customer service environment.
- Proven experience with cash handling and till operations.
- Demonstrable leadership potential and ability to take initiative.
- Excellent communication and interpersonal skills.
- Strong organisational skills and attention to detail.
- Reliable, punctual, and flexible to work various shifts, including weekends and holidays.
- Ability to work effectively both independently and as part of a team.
- Basic computer proficiency.
Preferred Qualifications
- Previous experience as a Key Holder or in a supervisory retail role.
- Familiarity with Card Factory products and brand values.
- Basic knowledge of retail merchandising principles.
Perks & Benefits
- Competitive salary and opportunities for progression.
- Generous staff discount on Card Factory products.
- Comprehensive training and development programs.
- Company pension scheme.
- Employee assistance program.
- A vibrant and supportive team environment.
- The chance to work for a market-leading retailer.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be directed to our careers page where you can find this vacancy and submit your detailed application, including your CV and a cover letter outlining your suitability for the role. We look forward to reviewing your application!