About Company
Cosy Club, part of the Loungers family, is a unique and vibrant establishment known for its eclectic interiors, relaxed dining, and exceptional service. We pride ourselves on creating a home-from-home atmosphere where our guests can unwind, enjoy delicious food, and indulge in perfectly crafted drinks. Located in the heart of Leicester, our venue offers a distinctive experience, whether it’s for a lazy brunch, a light lunch, or an evening of cocktails and dinner. We believe in celebrating individuality, fostering a strong team spirit, and delivering memorable moments for every guest who walks through our doors. Joining Cosy Club means becoming a part of a dynamic and supportive environment where your personality is celebrated and your career growth is encouraged. We’re more than just a restaurant; we’re a community built on passion, creativity, and a shared love for hospitality.
Job Description
Are you a natural people-person with a passion for creating unforgettable first impressions? Cosy Club Leicester is seeking an enthusiastic and engaging Part-Time Host/Hostess to join our vibrant team. This pivotal role is the welcoming face of our establishment, setting the tone for every guest’s experience from the moment they step inside. You’ll be instrumental in ensuring a seamless and warm welcome, managing reservations, and orchestrating the flow of our bustling dining areas. We’re looking for someone who thrives in a fast-paced environment, possesses impeccable communication skills, and genuinely enjoys making people feel special.
As a Host/Hostess, you’ll be the crucial link between our guests and our service team, requiring excellent organisational skills and a calm demeanour under pressure. You’ll become an expert in our menu and offerings, ready to answer questions and guide guests through their dining journey. This role is perfect for someone looking to immerse themselves in the hospitality industry, offering invaluable experience in customer relations and restaurant operations. You will contribute significantly to the overall positive atmosphere that defines the Cosy Club experience, ensuring our guests leave with a desire to return. If you’re passionate about hospitality and want to contribute to a workplace where fun meets professionalism, we encourage you to apply. We are committed to fostering an inclusive environment where all team members feel valued and have the opportunity to grow.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival with a genuine and friendly demeanour.
- Efficiently manage the reservation system, seating charts, and waitlists to ensure smooth guest flow.
- Escort guests to their tables, present menus, and inform them of any specials or promotions.
- Answer incoming calls professionally, assisting with reservations, inquiries, and special requests.
- Maintain a tidy and organised host stand and entrance area, ensuring a positive first impression.
- Monitor dining room activity to anticipate table availability and manage seating effectively.
- Assist the Front of House team with light duties such as setting tables, distributing water, or general tidiness.
- Handle guest concerns or complaints with empathy and escalate to management when necessary.
- Provide accurate information regarding current wait times, menu items, and venue amenities.
- Collaborate closely with servers and kitchen staff to ensure optimal service delivery.
Required Skills
- Exceptional customer service and interpersonal communication skills.
- A positive, outgoing, and professional attitude.
- Ability to work effectively in a fast-paced, dynamic environment.
- Excellent organisational skills and attention to detail.
- A strong sense of teamwork and collaboration.
- Flexibility to work evenings, weekends, and public holidays as required by a part-time hospitality role.
- Basic computer proficiency for reservation systems.
Preferred Qualifications
- Previous experience in a hosting or customer-facing role within the hospitality industry.
- Familiarity with restaurant reservation software (e.g., OpenTable, ResDiary).
- Knowledge of food and beverage service standards.
Perks & Benefits
- Competitive hourly wage plus tips.
- Comprehensive training and development opportunities.
- Generous staff discount across all Loungers and Cosy Club venues.
- Opportunities for career progression within a growing company.
- A fun, supportive, and vibrant working environment.
- Access to an employee assistance programme.
- Regular team social events and incentives.
How to Apply
Ready to be the welcoming face of Cosy Club Leicester? We encourage you to click on the application link below to apply directly through our careers portal. Please ensure your CV is up-to-date and highlights your experience and enthusiasm for this role. We look forward to hearing from you!