About Company
Desjardins Group is the largest cooperative financial group in Canada, and a major player in Quebec’s economy. Founded on the values of cooperation, mutual aid, and community development, Desjardins has been serving its members and clients for over 120 years. We are deeply committed to the economic and social well-being of the communities we serve. Our mission is to contribute to the financial health of our members and clients by offering a wide range of financial products and services, while actively participating in local development. We believe in providing a supportive work environment where employees can grow, develop their skills, and make a real difference in people’s lives. Join a team where your expertise and bilingual abilities will be truly valued, helping us uphold our commitment to exceptional service and community enrichment in Terrebonne and beyond.
Job Description
Are you a highly motivated and customer-focused individual with a passion for providing exceptional service in both French and English? Desjardins is seeking dedicated Bilingual Customer Service Representatives to join our dynamic team in Terrebonne, Quebec. In this crucial role, you will be the first point of contact for our valued members and clients, guiding them through a variety of financial inquiries, offering solutions, and ensuring their complete satisfaction. Whether you’re seeking a full-time career or a flexible part-time opportunity, we welcome enthusiastic candidates who are eager to contribute to a cooperative environment.
This position offers an exciting opportunity to build meaningful relationships, deepen your understanding of financial services, and grow within a leading financial institution. You will handle inquiries related to accounts, loans, investments, and general banking services, always striving to deliver personalized and efficient support. We are looking for individuals who thrive on helping others, possess excellent communication skills, and are comfortable navigating various systems to resolve issues effectively. If you are detail-oriented, empathetic, and ready to embark on a rewarding career where your bilingual talents are celebrated, we encourage you to apply and become an integral part of the Desjardins family.
Key Responsibilities
- Serve as the primary point of contact for members and clients, addressing inquiries and providing solutions in both French and English via phone, email, and in-person interactions.
- Assist members with their daily banking needs, including account management, transactions, and product information.
- Provide information and guidance on a wide range of Desjardins financial products and services, such as savings, loans, credit cards, and investments.
- Actively listen to member concerns, identify their needs, and offer appropriate solutions or refer them to specialized advisors when necessary.
- Educate members on digital tools and services to enhance their banking experience.
- Process routine financial transactions accurately and efficiently, adhering to all internal policies and regulatory requirements.
- Maintain up-to-date knowledge of Desjardins products, services, policies, and procedures.
- Document all client interactions and follow-up activities in the appropriate systems.
- Collaborate with team members and other departments to ensure a seamless and positive member experience.
- Participate in ongoing training and development opportunities to enhance skills and career progression.
Required Skills
- Fluency in French and English (written and spoken) is mandatory.
- Exceptional interpersonal and communication skills, with a clear, empathetic, and professional demeanor.
- Strong problem-solving abilities and a proactive approach to addressing client needs.
- Excellent active listening skills and ability to de-escalate challenging situations.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- High degree of accuracy and attention to detail in all tasks.
- Ability to work effectively both independently and as part of a collaborative team.
- Proven ability to maintain confidentiality and handle sensitive information with discretion.
Preferred Qualifications
- Previous experience (1+ year) in a customer service role, preferably within the financial services industry or a call center environment.
- A D.E.C. (Diplôme d'études collégiales) or a bachelor's degree in a relevant field (e.g., finance, administration, business).
- Familiarity with Desjardins products, services, and cooperative values.
- Experience with CRM software and financial management systems.
- A strong understanding of general banking principles and financial literacy.
Perks & Benefits
- Competitive hourly wage with opportunities for increases.
- Comprehensive benefits package (medical, dental, vision) for full-time employees, with prorated options for part-time.
- Group insurance and pension plan.
- Opportunities for professional development and career advancement within a large organization.
- Employee assistance program.
- Work-life balance initiatives.
- Access to a wide range of training programs and educational support.
- A supportive and inclusive work environment committed to diversity.
- Discounts on various Desjardins products and services.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be redirected to the Desjardins career portal where you can submit your resume and cover letter. Ensure your application clearly highlights your bilingual capabilities and customer service experience. We thank all applicants for their interest, however, only those selected for an interview will be contacted. We look forward to reviewing your application!