About Company
LCMC Health is a non-profit, healthcare system based in New Orleans, Louisiana. Our system includes leading hospitals like Children’s Hospital New Orleans, University Medical Center New Orleans, Touro Infirmary, New Orleans East Hospital, and West Jefferson Medical Center. We are dedicated to providing the highest quality healthcare services to the communities we serve, fostering a culture of compassion, innovation, and excellence. Join us in making a meaningful difference in the lives of our patients and their families every day.
Job Description
Are you a highly organized, compassionate, and customer-focused individual looking to join a dynamic healthcare team? LCMC Health is seeking a dedicated Medical Receptionist to be the welcoming face and first point of contact for our patients in New Orleans. This full-time position is crucial to ensuring a smooth and positive experience for everyone who walks through our doors or connects with us over the phone. You will play a vital role in maintaining efficient clinic operations, managing patient flow, and providing essential administrative support that allows our clinical staff to focus on patient care.
As a Medical Receptionist, your day will be filled with opportunities to assist patients, coordinate appointments, and handle a variety of administrative tasks in a fast-paced environment. We are looking for someone with excellent communication skills, a keen eye for detail, and a genuine desire to help others. This role requires a professional demeanor, the ability to multi-task effectively, and a solid understanding of patient privacy regulations. If you thrive in a supportive team setting and are passionate about contributing to a healthcare system that values its employees and patients alike, we encourage you to apply. This is more than just a front-desk job; it’s an opportunity to be a cornerstone of our patient care journey and a valued member of the LCMC Health family.
Key Responsibilities
- Greet and welcome patients and visitors with a friendly and professional demeanor.
- Schedule and confirm patient appointments, manage calendars, and optimize clinic flow.
- Register new patients and update existing patient demographics and insurance information accurately.
- Answer multi-line phone systems, direct calls, and take detailed messages.
- Collect co-pays, deductibles, and other payments, and process financial transactions.
- Maintain patient records and ensure confidentiality in compliance with HIPAA regulations.
- Verify insurance eligibility and obtain necessary authorizations.
- Handle patient inquiries and provide information regarding services, policies, and procedures.
- Assist with administrative tasks such as filing, faxing, scanning, and managing incoming/outgoing mail.
- Collaborate with clinical staff to ensure seamless patient transitions and effective communication.
Required Skills
- High School Diploma or GED
- Minimum of 1 year of experience in a medical office, hospital, or customer service setting
- Proficiency in medical office software and electronic health records (EHR) systems
- Excellent verbal and written communication skills
- Strong organizational and multi-tasking abilities
- Exceptional customer service and interpersonal skills
- Ability to maintain strict confidentiality (HIPAA)
Preferred Qualifications
- Associate's Degree or higher in Medical Office Administration or a related field
- Experience with Epic EHR system
- Bilingual proficiency (especially Spanish or Vietnamese)
- Knowledge of medical terminology and billing practices
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans
- Generous paid time off (PTO) and holiday schedule
- 401(k) retirement plan with company match
- Life and disability insurance
- Employee wellness programs and discounts
- Tuition reimbursement and continuing education opportunities
- Career development and growth pathways within a large healthcare system
- Supportive and collaborative work environment
How to Apply
Interested candidates are encouraged to apply directly through our careers portal. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your experience in customer service and medical office settings.