About Company
Tim Hortons is a Canadian institution, a beloved brand that has been serving communities across the country since 1964. We are renowned for our freshly brewed coffee, delicious baked goods, and craveable sandwiches. More than just a coffee shop, Tim Hortons is a place where friends gather, families share moments, and communities connect. Our success is built on a foundation of quality products, exceptional service, and a deep commitment to our guests and team members. With thousands of restaurants globally, including a strong presence throughout Ontario, we offer a dynamic and supportive environment where individuals can thrive and grow within the food service industry. Join our team and become a part of a Canadian legacy, serving millions of guests every day with a smile and a warm welcome.
Job Description
Are you passionate about providing excellent customer service and eager to start a rewarding career in Canada? Tim Hortons in Toronto, Ontario, is actively seeking enthusiastic and dedicated Food Counter Attendants to join our vibrant team. This is an incredible opportunity for individuals, including foreign workers, looking to build a career in a fast-paced and friendly environment. As a Food Counter Attendant, you will be the face of Tim Hortons, interacting directly with our valued guests and ensuring they have a consistently positive experience. You will play a crucial role in maintaining our high standards of quality, cleanliness, and efficiency, contributing to the welcoming atmosphere our guests have come to expect. We believe in fostering a supportive work culture where every team member is valued and given the tools to succeed. If you are a team player with a positive attitude, excellent communication skills, and a desire to learn and grow, we encourage you to apply. This role offers comprehensive training, competitive wages, and the chance to be part of a globally recognized brand in one of Canada’s most dynamic cities.
Key Responsibilities
- Greet customers warmly and take food and beverage orders accurately and efficiently, using cash registers and POS systems.
- Prepare and serve coffee, other beverages, baked goods, and fresh food items according to Tim Hortons’ recipes and quality standards.
- Handle cash and electronic transactions, ensuring accurate reconciliation at the end of shifts.
- Maintain a clean and organized work environment, including dining areas, service counters, and food preparation stations, adhering to strict hygiene and sanitation guidelines.
- Replenish food supplies, condiments, and paper products as needed.
- Ensure all food safety procedures are followed, including proper handling, storage, and rotation of food items.
- Address customer inquiries, resolve complaints politely, and provide exceptional service to enhance guest satisfaction.
- Collaborate effectively with team members to ensure smooth operations and a positive atmosphere.
- Assist with inventory management and stock rotation as required.
- Adhere to all company policies and procedures, including those related to health, safety, and security.
Required Skills
- Ability to communicate effectively in English (written and verbal).
- Strong customer service orientation with a friendly and approachable demeanor.
- Basic math skills for handling transactions and making change.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Reliability and punctuality.
- Ability to work flexible hours, including mornings, evenings, weekends, and holidays.
- Physical ability to stand for extended periods, lift up to 25 lbs, and perform repetitive tasks.
Preferred Qualifications
- Previous experience in a food service, retail, or customer service role.
- Knowledge of food safety regulations and practices.
- A positive attitude and a strong desire to contribute to a team environment.
Perks & Benefits
- Comprehensive training program for all aspects of the role.
- Opportunities for career advancement within Tim Hortons.
- Flexible scheduling to accommodate personal needs.
- Employee discounts on food and beverages.
- Positive and supportive work environment.
- Access to a dynamic and diverse team.
How to Apply
We encourage all qualified applicants, including foreign workers eligible to work in Canada, to apply. Please click on the application link below to submit your resume and cover letter directly through our careers portal. Ensure your application highlights your customer service experience and your enthusiasm for joining the Tim Hortons team. We look forward to reviewing your application!