About Company
McDonald’s is a globally recognized leader in the fast-food industry, serving billions of customers daily across more than 100 countries. For over 60 years, we’ve been dedicated to providing quality food, exceptional service, and a welcoming environment. Beyond our delicious menu items, McDonald’s is committed to fostering a culture of opportunity, growth, and community engagement. We believe in investing in our people, offering extensive training, career development programs, and a supportive workplace where everyone can thrive. Joining McDonald’s means becoming part of a worldwide family, contributing to a brand that’s a part of daily life for countless individuals, and impacting local communities directly.
Job Description
Are you a natural leader with a passion for delivering outstanding customer service and driving operational excellence? McDonald’s is seeking an energetic and dedicated Shift Manager to join our dynamic team in New York, New York. We’re hiring immediately for a professional who is ready to step into a fast-paced environment and play a crucial role in our restaurant’s success. As a Shift Manager, you will be instrumental in overseeing daily operations, ensuring exceptional customer experiences, and leading our crew members to achieve their full potential. You’ll be responsible for managing shifts, maintaining high standards of food quality and safety, and contributing to a positive and productive work atmosphere. This is an exciting opportunity for individuals looking to advance their career in the quick-service restaurant industry, offering a supportive environment with clear pathways for growth and development. If you’re ready to take on a challenging yet rewarding role and make a tangible impact from day one, we encourage you to apply. Your leadership will be key to upholding McDonald’s reputation for quality and service.
Key Responsibilities
- Manage restaurant operations during assigned shifts, ensuring smooth and efficient service.
- Lead, coach, and motivate crew members to deliver exceptional customer service and achieve sales targets.
- Ensure compliance with all company policies, procedures, and food safety standards (HACCP, ServSafe).
- Handle customer inquiries and complaints professionally, ensuring resolution and satisfaction.
- Oversee cash management, including till reconciliation and accurate reporting.
- Monitor inventory levels, manage stock rotation, and assist with ordering supplies.
- Implement and maintain cleanliness standards throughout the restaurant.
- Conduct opening and closing procedures, including equipment checks and facility security.
- Train new crew members and provide ongoing coaching and performance feedback.
- Contribute to a positive and respectful work environment for all team members.
Required Skills
- Proven leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making capabilities.
- Ability to work effectively in a fast-paced, high-pressure environment.
- Proficiency in cash handling and basic mathematical calculations.
- Commitment to maintaining high standards of food quality and safety.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Customer-centric mindset with a passion for service excellence.
Preferred Qualifications
- High School Diploma or GED.
- Previous supervisory or management experience in a quick-service restaurant (QSR) or retail setting.
- ServSafe certification or equivalent food safety training.
- Familiarity with restaurant POS systems and inventory management software.
Perks & Benefits
- Competitive hourly wages.
- Flexible scheduling options.
- Opportunities for career advancement and professional development.
- Comprehensive training programs.
- Free or discounted meals during shifts.
- Access to educational assistance programs (e.g., Archways to Opportunity).
- Health, dental, and vision insurance options (for eligible full-time employees).
- Employee recognition programs.
How to Apply
To apply for this exciting Shift Manager position, please click on the application link below. Be sure to complete all required sections of the application. We look forward to reviewing your qualifications and potentially welcoming you to the McDonald’s family!