About Company
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. We’re a company of pioneers. It’s our job to make bold bets and we get to shape the future of products and services that we use every day. We are customer obsessed, and we want to be the earth’s most customer-centric company. Everything we do is to improve customer experience, from new products to services. Work hard, have fun, make history. These are some of the principles that guide us. Amazon is a place where you can come to think big, innovate, and make an impact on a global scale. Join us and discover how you can contribute to shaping the future, one innovation at a time.
Job Description
Are you passionate about helping people and thrive in a fast-paced, customer-focused environment? Amazon is seeking a dedicated and empathetic HR Contact Center Associate to join our remote team based in South Carolina, providing essential HR support to our employees across the United Kingdom. In this pivotal role, you will be the first point of contact for a wide array of HR-related inquiries, offering guidance, resolving issues, and ensuring a seamless experience for our UK workforce. This position is perfect for an individual who is highly organized, detail-oriented, and possesses exceptional communication skills, with a keen understanding of the importance of employee relations and compliance in an international context. While you will operate remotely from your South Carolina home office, your work will directly impact our UK operations, requiring an understanding of global HR best practices and a commitment to delivering world-class service. You’ll navigate a variety of systems and resources to provide accurate information on policies, benefits, payroll, and more, escalating complex issues when necessary. This is an incredible opportunity to contribute to a global leader and advance your career in human resources, all while enjoying the flexibility of remote work within the vibrant community of South Carolina.
Key Responsibilities
- Serve as the primary point of contact for UK employees regarding HR policies, procedures, benefits, payroll, and general HR inquiries via phone, email, and chat.
- Provide accurate, timely, and empathetic responses to employee questions, ensuring a high level of customer satisfaction.
- Utilize HR systems and knowledge bases to research and resolve employee issues, escalating complex or sensitive cases to appropriate HR specialists.
- Document all interactions and resolutions accurately in the HR case management system.
- Maintain strict confidentiality of all employee information and adhere to data protection regulations (e.g., GDPR, if applicable to UK employee data handling).
- Collaborate with internal HR teams, including Payroll, Benefits, and Employee Relations, to ensure seamless service delivery.
- Contribute to the continuous improvement of HR processes and knowledge base content.
- Participate in ongoing training and development to stay updated on HR policies, systems, and UK-specific regulations.
- Handle sensitive situations with discretion and professionalism, fostering a positive employee experience.
Required Skills
- Minimum of 1 year experience in a contact center, customer service, or HR support role.
- Excellent verbal and written communication skills with the ability to articulate complex information clearly.
- Strong problem-solving and analytical abilities.
- Proficiency in using multiple computer systems, including HRIS (Human Resources Information Systems) and case management software.
- Ability to work independently and manage time effectively in a remote work environment.
- High level of empathy and a strong customer service orientation.
- Demonstrated ability to maintain confidentiality and handle sensitive information with discretion.
- Legal authorization to work in the United States.
Preferred Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Experience supporting employees in a global or multinational company, particularly with UK employee relations.
- Familiarity with UK employment law and HR best practices.
- Experience with Amazon's internal HR tools and systems (e.g., Peoplesoft, ServiceNow).
- Certification in HR (e.g., SHRM-CP, PHR).
Perks & Benefits
- Competitive salary and stock options.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) matching program.
- Paid time off, including vacation, sick leave, and holidays.
- Employee discount on Amazon products.
- Access to Amazon's extensive learning and development resources.
- Flexible remote work environment.
- Employee assistance program.
How to Apply
To apply for this exciting opportunity, please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!