About Company
At Berkshire Bank, we believe in the power of local connection and the strength of community. As a leading financial institution in the Northeast, we’re dedicated to providing personalized service, innovative solutions, and unwavering support to our customers and the neighborhoods we serve. For over 170 years, we’ve built a reputation for integrity, reliability, and a commitment to helping individuals, families, and businesses achieve their financial goals. Join our team and be part of an organization that values its employees, fosters growth, and makes a real difference.
Job Description
Berkshire Bank is actively seeking a highly motivated and customer-focused individual to join our team as a Bank Teller in our Boston, MA branch. This is an immediate start opportunity for someone passionate about delivering exceptional service and building lasting relationships with our clients. As the first point of contact for many customers, you will play a crucial role in providing a seamless and positive banking experience. We are looking for an energetic, detail-oriented professional who can efficiently handle financial transactions while upholding the highest standards of accuracy and confidentiality. If you thrive in a fast-paced environment, possess excellent communication skills, and are eager to contribute to a supportive and dynamic team, this role is perfect for you. Beyond processing transactions, you’ll have the opportunity to identify customer needs and introduce them to banking solutions that can genuinely improve their financial well-being. This position offers a chance to grow your career within the financial services industry with a company that invests in its people and communities.
Key Responsibilities
- Process a variety of customer transactions accurately and efficiently, including deposits, withdrawals, check cashing, loan payments, and transfers.
- Maintain a balanced cash drawer by adhering to established bank policies and procedures.
- Identify customer needs and cross-sell appropriate bank products and services, such as new accounts, loans, or online banking features.
- Answer customer inquiries, resolve minor account discrepancies, and provide information on bank policies and services.
- Adhere strictly to all security, compliance, and regulatory guidelines, including BSA/AML requirements.
- Build and maintain strong customer relationships by providing friendly, professional, and personalized service.
- Participate in ongoing training and development opportunities to enhance product knowledge and service skills.
- Assist with branch opening and closing procedures as needed, ensuring a secure and welcoming environment.
Required Skills
- Minimum 6 months of experience in cash handling or a customer service-oriented role.
- Exceptional interpersonal and communication skills (verbal and written).
- Strong mathematical aptitude and attention to detail for accurate transaction processing.
- Ability to work effectively in a team-oriented environment.
- Basic computer proficiency and comfort with financial software.
- Proven ability to handle confidential information with discretion and integrity.
Preferred Qualifications
- Previous experience as a Bank Teller or in a similar financial services role.
- Familiarity with banking products, services, and regulatory compliance.
- High School Diploma or GED equivalent; some college coursework is a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid Time Off (PTO) and company-paid holidays.
- 401(k) retirement plan with company match.
- Life and disability insurance.
- Employee assistance program.
- Opportunities for professional development and career advancement within the bank.
- Employee wellness programs and discounts.
How to Apply
Ready to make an immediate impact and grow your career with a community-focused bank? We encourage all qualified candidates to apply directly through our official careers portal by clicking the link below. Please ensure your resume is up-to-date and highlights your relevant experience in customer service and cash handling.