About Company
United Parcel Service (UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. With a history spanning over a century, UPS is renowned for its reliability, commitment to customer satisfaction, and a vast network that connects individuals and businesses across more than 220 countries and territories. We pride ourselves on our strong culture of service, safety, and community involvement, driving innovation and delivering what matters.
Job Description
Are you passionate about delivering exceptional service and eager to join a dynamic team in a fast-paced environment? UPS in Nashville, Tennessee, is actively seeking enthusiastic and dedicated Part-Time Customer Service Associates to be the friendly and helpful voice and face of our brand. In this essential role, you will play a crucial part in ensuring our customers have a seamless experience, whether they are tracking a package, arranging a shipment, or resolving an inquiry. This position offers a fantastic opportunity to gain valuable experience with a world-renowned logistics leader, develop strong communication skills, and contribute directly to our mission of providing excellent service.
At UPS, we believe that great service starts with great people. We are looking for individuals who are reliable, possess a positive attitude, and thrive in an environment where every interaction matters. You will be instrumental in building customer loyalty and upholding UPS’s reputation for excellence. If you are a proactive problem-solver with a knack for connecting with people and a desire to grow your career with a global industry giant, we encourage you to apply. Join UPS and become a vital link in connecting the world!
Key Responsibilities
- Provide outstanding customer service by responding to inquiries via phone, in-person, or other communication channels regarding shipments, services, and general information.
- Assist customers with package tracking, delivery status, and scheduling pickups with accuracy and efficiency.
- Resolve customer concerns, complaints, and service issues efficiently and professionally, escalating complex matters to appropriate departments when necessary.
- Accurately process shipping requests, calculate rates, collect payments, and manage necessary documentation for various services.
- Educate customers on UPS products, services, and shipping regulations to ensure they select the best solutions for their needs.
- Maintain a clean, organized, and welcoming customer service area, ensuring a positive first impression for visitors.
- Adhere strictly to all company policies, procedures, and safety guidelines to ensure operational compliance and personal safety.
- Contribute to team efforts by accomplishing related results as needed and supporting colleagues to achieve collective goals.
Required Skills
- Excellent verbal and written communication skills with a clear and professional demeanor.
- Strong active listening skills and proven problem-solving abilities to address customer needs effectively.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite) and accurate data entry skills.
- Ability to work effectively and maintain composure in a fast-paced, high-volume, and customer-focused environment.
- High school diploma or equivalent.
- Previous experience in a customer service role (6 months preferred).
Preferred Qualifications
- Prior experience in the logistics, shipping, or transportation industry.
- Familiarity with UPS systems, services, and operational procedures.
- Ability to speak multiple languages, particularly Spanish, to serve a diverse customer base.
- Associate's degree or some college coursework in a relevant field.
Perks & Benefits
- Competitive hourly wage with opportunities for increases based on performance.
- Comprehensive training and development programs designed to enhance your skills and career path.
- Opportunities for career growth and advancement within a global company.
- Employee discount programs on a variety of products and services.
- Access to our Employee Assistance Program (EAP) for personal and professional support.
- A supportive and inclusive work environment that values diversity and teamwork.
- Paid time off and holiday pay (eligibility may vary based on hours worked).
How to Apply
Interested candidates are encouraged to apply directly through the official UPS careers portal. Please click on the application link below to submit your resume and complete the online application process. We look forward to reviewing your qualifications and potentially welcoming you to the UPS team!