About Company
A&W Canada is one of Canada’s most iconic and beloved quick-service restaurant chains, with a rich history spanning over 60 years. We are renowned for serving great-tasting food made with high-quality ingredients, from our classic Root Beer to our delicious burgers made with 100% real beef, chicken raised without antibiotics, and eggs from uncaged hens. Our commitment extends beyond just food; we are deeply dedicated to our communities, our employees, and sustainable practices. We believe in fostering a vibrant, inclusive, and supportive work environment where every team member is given the tools and opportunities to succeed and grow. Joining A&W means becoming part of a family that values teamwork, respect, and a passion for delivering an exceptional experience to every guest, every time. We are proud to be a Canadian company, deeply rooted in the values that make our country great, and we are constantly striving to innovate and lead in the quick-service industry.
Job Description
Are you eager to kickstart your career in the vibrant food service industry? A&W Canada in Coquitlam, British Columbia, is thrilled to invite enthusiastic and motivated individuals to join our team as a Food Counter Attendant. This is an incredible opportunity for someone with **no prior experience** to learn valuable skills, grow within a supportive environment, and become an integral part of a beloved Canadian brand. At A&W, we pride ourselves on serving quality food made with simple, natural ingredients, and delivering an exceptional customer experience. We believe in fostering a positive and inclusive workplace where every team member feels valued and empowered to contribute to our success.
As a Food Counter Attendant, you will be the friendly face of A&W, playing a crucial role in ensuring our customers have a delightful dining experience from the moment they walk through our doors. Your responsibilities will be diverse and engaging, encompassing a variety of tasks that contribute to the smooth and efficient operation of our restaurant. This includes taking customer orders accurately and courteously, handling cash and processing payments, preparing our iconic A&W menu items such as our delicious Mama Burger, crispy onion rings, and our famous frosty root beer, all while adhering to strict quality and food safety standards. You’ll also assist with maintaining a sparkling clean dining area and kitchen, ensuring a welcoming atmosphere for everyone.
We understand that everyone starts somewhere, which is why we provide **comprehensive, hands-on training** to equip you with all the knowledge and skills you need to succeed. Our training program covers everything from food safety and hygiene protocols, to advanced customer service techniques, efficient order processing, and how to operate kitchen equipment safely. You’ll gain practical experience that is highly transferable and valuable for any future career path. This role is perfect for individuals who are reliable, enjoy working in a fast-paced setting, thrive in a team-oriented atmosphere, and are genuinely committed to delivering excellent service with a smile. If you are passionate about good food, love interacting with people, and are ready to embark on a rewarding career journey where your enthusiasm and willingness to learn are your greatest assets, we encourage you to apply! Join A&W and become part of a team that’s dedicated to making great food and even greater memories for our community in Coquitlam. We celebrate diversity and are committed to creating an environment where everyone feels welcome and has the opportunity to thrive.
Key Responsibilities
- Greet customers warmly and take food and beverage orders accurately.
- Process payments efficiently using cash registers and POS systems.
- Prepare food items according to A&W's strict quality and food safety standards.
- Ensure cleanliness and hygiene of the counter, dining area, and kitchen.
- Stock condiments, beverages, and other supplies as needed.
- Assist with opening and closing procedures of the restaurant.
- Handle customer inquiries and resolve minor complaints professionally.
- Work effectively as part of a team to ensure smooth operations.
- Adhere to all health and safety regulations.
Required Skills
- Excellent customer service and communication skills.
- Ability to work effectively in a fast-paced environment.
- Reliable and punctual.
- Basic math skills for cash handling.
- A positive attitude and willingness to learn.
- Ability to stand for extended periods and lift up to 25 lbs.
Preferred Qualifications
- High school diploma or working towards one.
- Prior experience in a customer service role (not mandatory but beneficial).
- Food Safe Level 1 certification (can be obtained after hiring).
Perks & Benefits
- Competitive hourly wage.
- Comprehensive training program provided.
- Opportunity for career growth and advancement.
- Flexible scheduling options.
- Employee meal discounts.
- Positive and supportive work environment.
- Be part of a well-loved Canadian brand.
How to Apply
Ready to join the A&W family? We’re excited to welcome new talent! Please click on the application link below to submit your application directly. We thank all applicants for their interest, however, only those selected for an interview will be contacted.