About Company
BI Worldwide is a global leader in employee engagement, channel effectiveness, and customer loyalty solutions. For over 60 years, we’ve been helping companies inspire and motivate people to achieve extraordinary results. Our expertise spans incentive travel, recognition, communications, and learning, creating experiences that drive significant business outcomes. We believe in harnessing human potential and fostering an environment where innovation thrives, and every team member contributes to our clients’ success and our vibrant company culture. With a commitment to leveraging data and insights, we craft tailored solutions that resonate deeply and deliver measurable impact. Join a team where your contributions are valued, and your growth is supported.
Job Description
Are you a highly organized, detail-oriented individual with a passion for logistics and making memorable experiences come to life? BI Worldwide is seeking an enthusiastic Tour Coordinator Assistant to join our dynamic team in Minneapolis, Minnesota. While the role supports projects spanning various national operations, including key regions such as Fort Worth, Texas, your primary base will be our bustling Minneapolis office. In this crucial support role, you will be instrumental in the meticulous planning and seamless execution of our bespoke incentive travel programs, corporate events, and client experiences. You’ll work closely with senior Tour Coordinators and Project Managers, assisting with everything from vendor communications and booking arrangements to compiling travel documents and managing participant data.
This position is perfect for someone looking to launch their career in event management or the incentive travel industry. You’ll gain hands-on experience in a fast-paced, client-centric environment, learning the intricacies of global tour operations and high-touch customer service. We are looking for a proactive problem-solver with exceptional communication skills and a knack for anticipating needs before they arise. Your ability to juggle multiple tasks, maintain accuracy under pressure, and collaborate effectively will be key to your success. If you thrive on bringing order to complexity and contributing to extraordinary client journeys, we encourage you to apply. This is more than just an administrative role; it’s an opportunity to be part of a team that crafts unforgettable moments and drives meaningful engagement for leading companies worldwide. We foster a collaborative culture where your ideas are heard, and your professional development is a priority. Embrace the challenge of coordinating exceptional experiences and grow with us at BI Worldwide.
Key Responsibilities
- Assist senior Tour Coordinators with the planning and execution of incentive travel programs and corporate events.
- Manage participant registrations, data entry, and maintain accurate records.
- Coordinate logistical arrangements including flights, accommodations, ground transportation, and activity bookings.
- Communicate effectively with vendors, suppliers, and internal teams to ensure timely and accurate information flow.
- Prepare comprehensive travel documents, itineraries, and informational packets for participants.
- Support the management of program budgets and expense tracking.
- Research and recommend destination services, attractions, and unique experiences.
- Provide administrative support, including scheduling meetings, preparing presentations, and managing correspondence.
- Assist with on-site program support as needed, potentially involving travel.
- Resolve issues and handle last-minute changes with composure and efficiency.
Required Skills
- 1-2 years of experience in an administrative, coordination, or customer service role.
- Exceptional organizational skills and meticulous attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong written and verbal communication skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proactive problem-solving abilities and a can-do attitude.
- Demonstrated ability to work both independently and as part of a team.
- Strong interpersonal skills with a focus on client satisfaction.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Event Planning, Business Administration, or a related field.
- Previous experience in the travel, tourism, or event management industry.
- Familiarity with CRM software or event management platforms.
- Experience with international travel logistics or cross-cultural communication.
- A second language proficiency is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holidays.
- Opportunities for professional development and career growth.
- Vibrant and collaborative work environment.
- Employee wellness programs.
- Discounted travel opportunities.
- Flexible spending accounts.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume and cover letter clearly highlight your relevant experience and explain why you are the ideal candidate for this Tour Coordinator Assistant role at BI Worldwide. We look forward to reviewing your application and potentially welcoming you to our team!