About Company
Hilton is a leading global hospitality company, with a portfolio of 19 world-class brands comprising more than 7,300 properties and 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history. Hilton achieved the No. 1 spot on the 2023 Fortune ‘100 Best Companies to Work For®’ list and has been recognized for 8 consecutive years. Hilton offers exceptional guest experiences and fosters a culture of innovation, integrity, and teamwork. Joining Hilton means becoming part of a diverse and inclusive family, where every team member is valued and empowered to bring their best self to work.
Job Description
Are you a hospitality enthusiast with a passion for creating memorable experiences? Do you thrive in a dynamic environment where every interaction can brighten someone’s day? Hilton Portland Downtown is seeking a dedicated and enthusiastic Hotel Front Desk Clerk to join our vibrant team. This pivotal role is the heart of our guest experience, often being the first and last point of contact for our valued visitors. As a Front Desk Clerk, you will be responsible for providing exceptional customer service, managing reservations, assisting with guest inquiries, and ensuring a smooth and welcoming arrival and departure process.
We are looking for an individual who embodies the spirit of hospitality – someone who is warm, professional, detail-oriented, and genuinely enjoys connecting with people. You will be instrumental in making guests feel at home, offering local recommendations, and resolving any concerns with efficiency and a smile. This role offers an incredible opportunity to grow within a world-renowned hospitality brand, learning the intricacies of hotel operations and contributing directly to our reputation for excellence. If you are eager to contribute your talents to a team that prides itself on delivering outstanding service and creating lasting memories for guests from around the globe, we encourage you to apply. Your journey with Hilton starts here, in the vibrant heart of Portland, Oregon.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, processing check-ins and check-outs efficiently and accurately.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.
- Manage reservations, including inputting, modifying, and canceling bookings, and assigning rooms.
- Answer multi-line phone systems, direct calls, and take messages accurately.
- Process payments, handle cash, and maintain a balanced till.
- Provide comprehensive information about hotel facilities, services, and local attractions in Portland.
- Maintain a clean, organized, and inviting front desk area.
- Collaborate with other hotel departments (housekeeping, concierge, maintenance) to fulfill guest needs.
- Adhere to all hotel security, safety, and confidentiality policies.
- Perform other duties as assigned by management to support hotel operations.
Required Skills
- High school diploma or equivalent.
- Minimum 6 months of customer service experience, preferably in hospitality.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a friendly and professional demeanor.
- Proficiency in basic computer operations and ability to learn property management systems (PMS) quickly.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong problem-solving abilities and attention to detail.
- Ability to stand for extended periods and lift up to 25 pounds.
Preferred Qualifications
- Prior experience as a Hotel Front Desk Clerk or in a similar role.
- Familiarity with OnQ or other hospitality-specific PMS software.
- Associate's degree or certification in Hospitality Management.
- Multilingual abilities are a plus.
Perks & Benefits
- Competitive hourly wage with opportunities for advancement.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including vacation, sick leave, and holidays.
- Travel discounts at Hilton properties worldwide.
- Access to extensive training and development programs.
- Positive and supportive work environment.
- Opportunities for career growth within a global hospitality leader.
How to Apply
Interested candidates are invited to submit their application by clicking on the link below. Please ensure your resume highlights your relevant experience and demonstrates your passion for hospitality. We look forward to reviewing your qualifications and potentially welcoming you to the Hilton team!