About Company
Guaranty Trust Bank Plc (GTBank) is a leading African financial institution with a strong brand in Nigeria and across several African countries and the United Kingdom. Known for its innovation, strong corporate governance, and commitment to excellent customer service, GTBank has built a reputation for being a customer-centric bank. With a vision to be a role model for the financial services industry, GTBank offers a wide range of banking products and services, leveraging technology to provide seamless and convenient banking experiences for individuals and businesses alike. Joining GTBank means becoming part of an institution that values integrity, professionalism, and continuous learning, providing a robust platform for career growth and personal development.
Job Description
Are you a vibrant, eager-to-learn individual with a passion for helping people? Guaranty Trust Bank (GTBank) is seeking a motivated Customer Service Trainee to join our dynamic team in Maryland, Lagos. This entry-level position is perfect for recent graduates or individuals looking to kickstart their career in the banking sector. As a Customer Service Trainee, you will undergo comprehensive training designed to equip you with the knowledge and skills necessary to deliver exceptional service to our valued customers. You will learn the intricacies of banking operations, customer interaction best practices, and problem-solving techniques under the guidance of experienced professionals. This role is a foundational step towards a rewarding career, offering immense potential for growth and advancement within one of Nigeria’s leading financial institutions. We are looking for someone who is dedicated, has an excellent attitude, and is ready to embody our commitment to service excellence.
Key Responsibilities
- Participate actively in all training programs and workshops to understand banking products, services, and operational procedures.
- Assist senior customer service representatives in attending to customer inquiries and resolving minor issues.
- Learn to effectively communicate information regarding account services, transactions, and bank policies to customers.
- Shadow experienced staff to observe best practices in customer interaction and service delivery.
- Handle basic administrative tasks to support the customer service department.
- Maintain a high level of professionalism and decorum in all customer interactions.
- Proactively identify customer needs and learn how to recommend appropriate banking solutions.
- Adhere strictly to all bank policies, procedures, and regulatory guidelines.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills and a friendly, approachable demeanor.
- Basic computer literacy (Microsoft Office Suite).
- Ability to learn quickly and adapt to new information and technologies.
- Strong problem-solving aptitude and a proactive approach.
- High level of integrity and attention to detail.
- Ability to work effectively in a team-oriented environment.
- Customer-focused mindset with a desire to help.
Preferred Qualifications
- OND or HND in Business Administration, Banking and Finance, or a related field.
- Prior experience in a customer-facing role (e.g., retail, hospitality) is a plus, but not required.
- Familiarity with banking concepts or financial services.
- Fluency in an additional local language (e.g., Yoruba).
Perks & Benefits
- Comprehensive training and professional development programs.
- Opportunity for rapid career growth within a leading financial institution.
- Competitive entry-level salary with performance incentives.
- Health and wellness benefits.
- Mentorship from experienced banking professionals.
- A dynamic and supportive work environment.
- Access to cutting-edge banking technology.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the link below. Please ensure your resume is up-to-date and highlights your passion for customer service and learning. We look forward to reviewing your application!