About Company
Teleperformance is a global leader in outsourced omnichannel customer experience management, serving companies around the world. With a significant presence in 88 countries and over 380,000 employees globally, we deliver exceptional customer interactions across various industries. In Hungary, Teleperformance has established itself as a vibrant and dynamic employer, fostering a multicultural environment where talent thrives. We are committed to creating innovative solutions that enhance customer satisfaction and drive business growth for our clients. Join a team that values diversity, professional development, and community engagement, contributing to our mission of making every interaction matter. We pride ourselves on our inclusive culture and our ability to empower our employees to reach their full potential, offering a supportive and flexible work environment.
Job Description
Are you a natural communicator with a passion for helping others? Do you thrive in a supportive, dynamic environment where your contributions are valued? Teleperformance Hungary is excited to announce an opening for a Customer Service Representative in a fully remote, entry-level capacity. This is an incredible opportunity to kickstart your career with a global leader, working from the comfort of your home anywhere in Hungary. As a crucial member of our team, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries with empathy and efficiency. Your primary goal will be to ensure customer satisfaction by addressing concerns, providing information, and guiding them through solutions across various channels. This role is perfect for individuals eager to learn, grow, and become an integral part of a world-class customer experience team, even without prior extensive experience in the field. We understand that starting a new career can be daunting, which is why we offer comprehensive, paid training that will equip you with all the knowledge, product expertise, and communication tools you need to succeed, ensuring you feel confident and capable from day one. If you’re looking for a challenging yet rewarding role where you can make a real difference in people’s lives, develop highly transferable professional skills, and enjoy the unparalleled flexibility of remote work, we strongly encourage you to apply. Join us and become a key player in shaping positive customer journeys every single day, contributing to our reputation for service excellence. This position requires a strong commitment to proactive problem-solving, a positive attitude, and the ability to adapt to various customer needs, all while enjoying the significant benefits of a flexible and inclusive work arrangement. Your success is our success, and we are dedicated to providing the support and resources necessary for you to thrive in your new remote career.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and assess customers' needs to achieve satisfaction and provide appropriate solutions.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
- Maintain accurate customer records by updating account information and interaction details.
- Collaborate with team members and other departments to ensure consistent, high-quality service.
- Adhere to company policies and procedures, ensuring compliance and ethical conduct.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English (C1/C2 level preferred).
- Strong listening skills and the ability to empathize with customer concerns.
- Basic computer literacy and comfort with various software applications.
- Ability to work independently in a remote setting with minimal supervision.
- Reliable internet connection and a quiet, dedicated workspace.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, volunteer work).
- Familiarity with CRM systems and practices.
- Ability to speak an additional European language is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Fully remote work opportunity with flexible hours.
- Comprehensive paid training program.
- Opportunities for career growth and professional development within a global company.
- Access to a vibrant, multicultural, and supportive team environment.
- Employee assistance programs and well-being initiatives.
- Modern tools and technology to facilitate remote work.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly. Please ensure your application highlights your communication skills and enthusiasm for customer service. We look forward to reviewing your application!