About Company
Teleperformance, a global leader in customer experience management, connects the biggest and most respected brands on the planet with their customers. We operate in 88 countries and serve 170 markets, leveraging over 420,000 passionate employees worldwide. At Teleperformance, we believe in creating an environment where our employees feel valued, supported, and empowered to deliver exceptional service. We are committed to fostering a diverse, inclusive, and dynamic workplace that encourages growth and innovation. As a company at the forefront of digital transformation in customer service, we embrace advanced technologies and methodologies to provide seamless and efficient customer interactions. Joining Teleperformance means becoming part of a team that is dedicated to excellence, constantly evolving, and making a tangible impact on millions of customer journeys every day. We pride ourselves on our people-centric culture, offering extensive training, career development opportunities, and a strong sense of community, even in our remote work setups. Our mission is to make every interaction matter, and we do this by investing in our people, processes, and technology.
Job Description
Are you passionate about helping people and eager to deliver outstanding customer experiences from the comfort of your own home? Teleperformance is seeking highly motivated and empathetic Customer Service Agents to join our dynamic remote team in France. In this vital role, you will be the friendly voice and helpful hand for customers, addressing their inquiries, resolving issues, and ensuring their satisfaction with our clients’ products and services. This is more than just a job; it’s an opportunity to build meaningful connections and represent world-class brands while enjoying the flexibility and convenience of a home-based position.
As a Work From Home Customer Service Agent, you will be trained thoroughly to become an expert on specific client offerings, enabling you to provide accurate, efficient, and personalized support. You will handle customer interactions across various channels, including phone, email, and chat, adapting your communication style to suit diverse customer needs and preferences. Success in this role hinges on your ability to listen attentively, troubleshoot effectively, and maintain a positive, professional demeanor even in challenging situations. We are looking for individuals who are self-starters, possess excellent organizational skills, and are comfortable working independently while remaining an integral part of a collaborative team. Teleperformance provides all the necessary tools and technology, along with continuous support and coaching, to ensure your success in a remote environment. If you’re looking for a rewarding career that allows you to make a difference from anywhere, apply today and embark on a journey with a company that values your talent and dedication.
Key Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Provide accurate information, resolve issues, and offer solutions to ensure customer satisfaction.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain a high level of product and service knowledge for the assigned client program.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and coaching sessions to improve performance and skills.
- Collaborate with team members and supervisors to enhance overall customer experience.
- Identify and report potential areas for process improvement or customer dissatisfaction.
Required Skills
- Fluent in French (C1/C2 level) and proficient in English (B2 level or higher).
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to empathize with customers and de-escalate difficult situations.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- High-speed internet connection and a quiet, dedicated home workspace.
- Self-motivated with strong time management and organizational skills.
- Previous experience in customer service, call center, or a client-facing role.
Preferred Qualifications
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Familiarity with various communication channels (phone, email, chat).
- Proven ability to meet and exceed performance metrics.
- A passion for technology or specific industry experience relevant to our clients.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health benefits package.
- Paid time off and holiday pay.
- Extensive paid training program.
- Opportunities for career growth and internal promotions.
- Employee assistance program (EAP).
- Employee discounts on various products and services.
- A supportive and inclusive remote work culture.
How to Apply
Interested candidates are encouraged to apply by clicking the link below. Please ensure your resume is up-to-date and highlights your relevant experience and language proficiencies. We look forward to reviewing your application and potentially welcoming you to the Teleperformance team!