About Company
Comarch S.A. is a global producer and provider of innovative IT solutions, with its headquarters in Kraków, Poland. For over 29 years, we have been leveraging our extensive expertise to empower businesses across a diverse range of sectors, including telecommunications, finance, banking, retail, healthcare, and public administration. We are deeply committed to technological innovation, delivering high-quality software, comprehensive IT infrastructure, and expert consulting services to clients worldwide. Our robust team comprises over 6,500 dedicated professionals, united by a shared passion for technology and an unwavering drive to create solutions that effectively solve real-world business challenges. At Comarch, we cultivate an environment of continuous learning, professional development, and collaborative teamwork, valuing diversity and recognizing the unique contribution of every individual. Join us in shaping the future of digital transformation and innovation.
Job Description
Are you a highly empathetic and solution-oriented individual with a genuine passion for helping others navigate the complexities of technology? Comarch S.A. is actively seeking a dedicated Customer Support Specialist to join our dynamic and rapidly expanding team. This is a fully remote position, offering the flexibility to contribute your valuable skills from the comfort of your home anywhere in Poland. As a key member of our support team, you will serve as the first point of contact for our valued clients, providing exceptional service and expert technical assistance for our diverse range of cutting-edge software products. Your primary mission will be to ensure unparalleled customer satisfaction by adeptly diagnosing and resolving technical issues, patiently guiding users through complex solutions, and escalating more intricate problems to the appropriate specialized teams when necessary. We are specifically looking for someone who thrives in a fast-paced, problem-solving environment, possesses outstanding communication skills – both verbal and written – and has a natural talent for transforming intricate technical information into easily understandable, actionable advice for our users. If you are eager to advance your career within a leading global IT company and make a tangible, positive impact on our customer experience, we strongly encourage you to apply. This role presents an incredible opportunity to work with diverse and advanced technologies, collaborate with brilliant minds across various departments, and continuously develop your expertise within a supportive, innovative, and forward-thinking organizational culture. Your unwavering commitment to providing timely, accurate, and professional support will be absolutely crucial to our continued success and, most importantly, to our clients’ satisfaction and loyalty.
Key Responsibilities
- Provide first-line technical support and customer service via phone, email, and chat for Comarch's diverse range of software products.
- Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions and workarounds.
- Document customer interactions, reported issues, and resolutions accurately and thoroughly in our CRM system.
- Escalate complex or unresolved problems to second-line support, engineering, or product development teams as needed, ensuring a seamless handover and follow-up.
- Proactively identify and communicate potential product improvements or common user pain points to relevant internal teams.
- Maintain a high level of customer satisfaction by consistently providing professional, empathetic, and efficient service.
- Participate in ongoing training and professional development programs to stay current with product updates, new features, and best practices in customer support.
- Collaborate effectively with internal teams to ensure a consistent, integrated, and high-quality customer experience across all touchpoints.
Required Skills
- Minimum 1 year of experience in a customer support or technical support role, preferably in a remote setting.
- Excellent verbal and written communication skills in English (C1 level or higher).
- Strong problem-solving, analytical, and critical thinking abilities.
- Proficiency with CRM software, ticketing systems, and common office applications.
- Ability to work independently, prioritize tasks, and manage time effectively in a fully remote environment.
- High level of empathy, patience, and a genuine customer-focused attitude.
- Basic understanding of IT concepts, network fundamentals, and software applications.
Preferred Qualifications
- Fluency in Polish or another major European language, in addition to English.
- Prior experience with Comarch products or similar ERP, CRM, or FinTech solutions.
- Technical degree or relevant certification in IT, Computer Science, or a related field.
- Proven experience working as part of a remote or distributed team.
Perks & Benefits
- Fully remote work opportunity, offering exceptional flexibility and promoting work-life balance.
- Competitive salary package and attractive performance-based bonuses.
- Comprehensive private medical care package.
- Access to a sports card (e.g., MultiSport) for active lifestyle support.
- Life insurance coverage.
- Extensive access to a wide range of professional development courses, workshops, and certifications.
- Opportunity to work with cutting-edge technologies and innovative solutions in a leading global IT company.
- Dynamic, international, and collaborative team environment.
- Employee referral program with attractive bonuses.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your resume highlights your relevant experience, technical skills, and customer service achievements. We eagerly look forward to reviewing your application and potentially welcoming you to the innovative Comarch team!