About Company
Orange S.A. is a leading global telecommunications operator with a significant presence in France and across 26 countries. We are at the forefront of digital innovation, providing mobile and internet services, data, voice, and a wide range of value-added services to 287 million customers worldwide. At Orange, we believe in connecting people and empowering them through technology. Our commitment to excellent customer service is unwavering, and we strive to create a workplace where every employee can thrive and contribute to a better digital future. Join our diverse and dynamic team where collaboration, innovation, and customer satisfaction are at the heart of everything we do.
Job Description
Are you passionate about helping people and eager to make a tangible difference from the comfort of your home? Orange S.A. is seeking dedicated and empathetic Remote Call Center Agents to join our dynamic customer service team in France. This full-time role offers an exciting opportunity to be the voice of Orange, providing exceptional support and solutions to our valued customers.
As a Remote Call Center Agent, you will be the first point of contact for customers, handling a wide array of inquiries related to our mobile, internet, and fixed-line services. Your primary mission will be to listen attentively, diagnose issues efficiently, and provide clear, concise, and helpful resolutions, ensuring a positive customer experience with every interaction. This role requires excellent communication skills, a problem-solving mindset, and the ability to navigate various customer situations with professionalism and patience. You will be equipped with the necessary tools and comprehensive training to succeed in a remote environment, becoming an expert in Orange’s products and services.
We are looking for individuals who are self-motivated, organized, and thrive in an independent work setting while still being collaborative team players. You will be part of a supportive virtual team, participating in regular online meetings and training sessions to foster continuous learning and team spirit. This position is ideal for those who value flexibility, a work-life balance, and the opportunity to grow their career within a leading global telecommunications company. If you’re ready to embrace a challenging yet rewarding role where your contribution directly impacts customer satisfaction and Orange’s reputation, we encourage you to apply. We are committed to fostering an inclusive environment and welcome applications from all qualified candidates. Your dedication will help us maintain our reputation for outstanding customer care, connecting millions and enhancing their digital lives.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding Orange's products, services, billing, and technical support.
- Troubleshoot and resolve customer issues, escalating complex problems to specialized departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify opportunities to upsell or cross-sell Orange products and services where appropriate.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Maintain a high level of customer satisfaction through positive and proactive communication.
- Participate actively in team meetings and training sessions to enhance product knowledge and service skills.
Required Skills
- Fluent in French (C1/C2 level) and proficiency in English (B2 level preferred).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent.
- Customer service experience (minimum 6 months) in a call center or similar environment.
Preferred Qualifications
- Previous experience in the telecommunications industry.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Associate's degree or higher in a relevant field.
- Proven track record of meeting or exceeding customer service targets.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance and wellness programs.
- Generous paid time off and holidays.
- Employee discounts on Orange products and services.
- Robust training and career development opportunities.
- Supportive remote work environment with necessary equipment provided.
- Flexible work schedule options.
- Access to a dynamic and innovative global team.
How to Apply
Interested candidates are encouraged to click on the application link below to apply directly through the Orange careers portal. Please ensure your resume and cover letter (optional) highlight your relevant experience and why you are a great fit for a remote customer service role at Orange. We look forward to reviewing your application!